I am having the same issues with my Xbox redemption I had swapped to them because of the deal and I have been waiting to redeem mind you I signed up November 20th and I was told to call in on December 10th if I had ANY trouble redeeming and now suddenly I have reps telling me there is no offer like that but I was guaranteed there was the Xbox. This is beyond me how this is happening!!!
We're sorry to read about the issue with your offer. Is the offer not showing on your My Verizon account? ~Peter
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