I’ve been with Verizon for over 20yrs. I walked into a Verizon store to see what kind of deal I could get to upgrade. I was told the best deal was to add to a line so I could get my upgrade phone free. Well nothing is free. I.feel I was taken advantage of. I would have rather paid the 80$ I owed still on a phone and just upgraded from that line. I was never gave any other opinion but to add another line. Now I’m stuck in this contract for three years with a 4th line I don’t want. The phones not free I’m paying 30$ for an extra line I don’t want or need. Instead of bringing my bill down it went up. There should be a 30 day policy where you can think about what just happened and can change your mind. Verizon you should do better then take advantage of people
Hi there JKranch13. Your satisfaction is our priority. That's not the experience we want you to have. We do have a 30-day worry free guarantee period from the date of delivery or purchase to where you can return or exchange your device. I will be sending you a private message so that we may review.
-Erica
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