Have not received a Verizon gift card from opening a new line

[tkhu]

I opened a new line online and during checking out, I was prompted that a Verizon E-Gift card of $200 will be sent my way upon receiving my order. It’s been a few days since I started using my phone and i’m still not receiving it yet. Could I confirm if I’m missing anything? I have checked my emails and the app in case I’ve missed anything.

[Guytr]

I’m in the same boat,  I haven’t received anything yet. 

[vzw_customer_support]

We want you to get the promotions you qualify for you. Please tell us. Have you received a confirmation email with steps to redeem the offer? 

~Maria

[Guytr]

I’m still waiting to receive the promo. The statues says I should have received it by 10-31-24 but nothing. 

[vzw_customer_support]

We want to make sure you don't miss out on your promotion. Did you receive a confirmation email for when you redeemed your deal?

~Freddy

[ZZZ14]

Yes, followed instructions called and did chat.  Many different answers with no resolution

[vzw_customer_support]

Hi, we want to help and make sure you receive all the correct offers. We've sent a Private Note, please meet us there so that we can gather more details. 

~Gina

[Sambru]

I’m have the same issue I just opened new mobile service with 2 new phones and was shown on my checkout and receipt that I’m getting a $200 gift card and I’ve been checking my Verizon where it says to and nothing no emails nothing

[vzw_customer_support]

Hello Sambru. Some gift cards can take up to 8 weeks to be received after all qualifications are met. Please watch out for a private message from us, I'll be happy to check the status of the gift card for you.

-Sara

[Sambru]

The order confirmation email said your order qualified for a $200 Verizon visa gift card it says look for it under account activity and notifications on your account overview page and nothing is there but also says you must submit by may 29 2025 so how do I submit for one 

[Sambru]

I also tok a screenshot of the gift card message at checkout I tried to attach the picture here but won’t let me

[taters_bugg77]

If you haven’t thrown the box away you might want to double check in there. When mine came it was all the way at the bottom under all paperwork and even tucked in folds at the bottom. 

[vzw_customer_support]

Thank you for reaching out to us on this platform regarding your promotion.  It can be redeemed via My Verizon:

1. Access the rebate from My Notifications or by navigating to My Orders > Rebates.
2. Review information and click Submit.

Or follow the steps below. Let us know how it works, please. 

1	Visit vzw.com/rebate.
2	Enter the purchase date and promo code CARTOFFER2024.
3	Enter the appropriate information.
4	Submit the offer redemption within 60 days of activation.

~Maria

[ST9882]

I have had the same problem. Switched service providers and opened 4 lines all eligible for the promotions. I haven’t received an email and it’s difficult to talk with a live person. 

[vzw_customer_support]

Thank you for reaching out with your promotion concern. As the date son this thread would put you outside the redemption window, can you please confirm your date of purchase, so we can see what options might still be available? 

-Melissa

[JaKari1120]

I still haven’t received mine and its been almost 5 months now!

[vzw_customer_support]

We definitely want to assist the best we can with this. What was the original purchase date for your order?

-Katie

[skwon1]

I also have not received mine and I signed up on 10-8-2024. I was supposed to receive it within 90 days of service. I have checked the my offers section on  my verizon account multiple times and have not seen the gift card. I have called multiple Verizon numbers and chatted w the online rep with absolutely no help at all.

[vzw_customer_support]

Thanks for reaching out regarding the Verizon gift card. We want to ensure this issue gets resolved. When did you submit the redemption for the gift card?

-Cynthia

[gricelh]

my husband and I have this same problem. We started our service on 12-13-2024

[ZZZ14]

I have same issue.  I have all my information  contained Ted chats and phone number. After lengthy time told it was sent and then it was escalated.   Still nothing