Is there anyone that has gotten the promised Samsung TV Promotion?

[Basinah]

On December 18, 2024, a Verizon rep called me out of the blue—likely triggered by my online browsing—to see why I hadn’t completed my purchase. I bit, upgrading one line to a Fold 6 with the promise of a free 75” Samsung QLED TV. The rep, clearly in a high-energy call center (cue loud cheering every time someone closed a sale), assured me repeatedly that this upgrade would replace an existing line, not affect my primary one, and that I just needed to keep it active for 30 days to claim my TV.

Fast forward to December 21. My new phone arrives, I go to activate it… and my primary line shuts off. Exactly what wasn’t supposed to happen. Suddenly, multiple lines on my account are down, and I’m scrambling for a backup phone to call Verizon. Hours later, they restore my number and correctly activate the new phone—but not before wiping irreplaceable data from my primary line. Oh, and for reasons unknown, they slapped a $1,299 price tag on my paid-off iPhone 13 while listing the brand-new Fold 6 as $0.

Now, about that TV. Since January 21, I’ve been trapped in Verizon’s customer service vortex. Every 3-5 days, I endure mind-numbing chats, endless transfers (five to six per session), disconnections, and hours of being told, “Yes, you’re eligible, we just need to escalate this. Expect an email in 3-5 days.” At this point, I can recite my order number by heart. I’ve spent so much time on the clock with Verizon, I might as well be on their payroll.

Yet here I am, February 19, 2025, still watching Hollywood Squares on my trusty 55” Vizio from 2014—because that shiny Samsung TV? Never arrived. Complaints? Ignored. Escalations? Useless.

This saga has taught me three things:

1. Don’t expect companies to fix their mistakes, no matter how much they claim you’re “like family.”
2. “Escalations” are just fancy words for “we’ll pretend to care.”
3. If a deal sounds too good to be true, it probably is.

A quick search online tells me I’m not alone—no one seems to have actually received this mythical Verizon Samsung TV. So was it ever real? Or just another too-good-to-be-true sales tactic?

[vzw_customer_support]

Hi Basinah,

I cannot apologize enough for all of the back and forth that you've had to endure regarding the Samsung TV promotion. We want to make sure that you get all eligible promotions as promised. I'm sending you a private message shortly to collect a few more details. 

-Necia