In reviewing my next months anticipated bill, I see that the Loyalty Thank You discount is being eliminated. Am I no longer a loyal customer in Verizon's eyes?
Hi tel1203! You are Special and Valued Verizon customer! That has not ended! When you have a moment, let us take a quick review to any opportunities to make sure you have the services you need that will fit you budget.
-Deb
Not following. My anticipated next bill shows the $10./line discount being eliminated from my 3 accounts. You indicate the discount has not ended. Is this accurate and does it have an expiration date?
We appreciate you reaching out to us on this platform. We'd like to review your situation a little closer. I'll be sending you a Private Message, please reply to it, so we can get started.
~Maria
Don’t see any private message.
Hello,
we has loyalty discount of $10 for 12 months on each line. Discounts expired on Nov 14 and now my bills will increase starting this coming bill on Dec 15.
i have reached out to customer service via phone and multiple times via chat every time told that we have filled form and it will be processed. Nothing happened and tired of reaching out to customer service agents.
with increasing bill now have to explore options with other service providers if they can reduce pricing with similar plans
Hello, Gargamitca. Thanks so much for reaching out. We understand the importance of saving money. The loyalty discounts do have an expiration date and there is no guarantee that another discount is available for the account. We can always review your account to see if there are ways to save on the monthly billing. Please let us know as we don't want to see you leave us.
-Natasha
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