NFL SUNDAY TICKET REDEMPTION

WHY do I STILL not have the NFL Sunday Ticket? -

- After 1 month, 3 trips to the VERIZON store taking up an average of 1 hour each time, and no less than 7 phone calls to VERIZON customer service taking up 6 hours of my life, repeated promises and Email links that don't work, and best of all Supervisors who don't call me back????

On Aug. 1 they said I would get the email in a couple days. One week later they said I would have the Sunday Ticket by Aug. 11.

On Aug. 11 they said it would be between Aug. 16 and 19. Finally found an email in my Spam folder dated Aug. 14, but guess what? All the "REDEEM" link does is open my home page where there is supposed to be another link entitled "Exclusive Home Offers" that of course is not there.

Another 2 hours on the phone with VERIZON today. Another promise it will be fixed in 24 hours. I seriously doubt it.

Calls to VERIZON result in more promises and still nothing happens. I have been a loyal customer for over 6 years and $300 a month, and this is my reward?

Accepted answers

Hi there! I am sorry you are experiencing this issue. For more assistance with redeeming your NFL Sunday Ticket, please visit this link. Also, email link is not always needed, try to redeeming through the app.

All comments

MadScientist1906

I have the same issue.

I've had my new phone for 3 weeks and no NFL Sunday Ticket. I have been given the run-around the two times I have used the customer service chat. All they do is tell you it will be fixed in 4 days or less, but then no resolution. I am getting the feeling that something fishy is going on.

This is absolutely horrid. I have missed the pre-season and I'm not sure I'll ever get the promo.

Extremely mortified in the delay.

Verizon_Support

We are still here to provide support. If you prefer, we do have other support channels that you can reach out to for assistance. You can review all of our support options here: https://www.verizonwireless.com/support/ ~Peter

Verizon_Support

I'm sorry you've not been getting a clear idea on what's happening with the NFL Sunday Ticket issue, when you've reached out for help MadScientist06. My brother and brother-in-law are football fans so I get wanting to be able to use that service. I'm sending a Private Note so we can review things together, and see what's up.

-John

MadScientist1906

I am returning the phone today. The issue has not been resolved in 23 days, so I am done.

Ijustwantmynflsundayticket

Same. I have been calling since the 13th of August after the sales agent who did our order promised we would get an email by Aug 11th. At first I got the run around and made up answers then we get told oh it’s only for certain devices well your website and your agents don’t state it’s for certain devices even the commercial doesn’t state that even customer service told me the only information they have that it’s for select devices is internal however I did the order through a sales agent who promised the ticket so I tell them that then they tell me ohh you had to switch from a limited data plan to unlimited. This is 2023 I don’t know anyone who is on a limited Data plan. Every time I bring up that their marketing says nothing like that they come up with a new excuse like ohhh upgrades only got $100. No $100 is for existing customers no purchase necessary. So then I get promised credits that didn’t get applied so I keep calling and these last few weeks I get told that they are aware of the on going issue that it’s happened to everyone and they apologize and tell me how they are going to submit a claim and how it’s gonna be this many days but I’ll receive an email with the ticket redemption and nothing ever happens. It is now two days before Sunday night football and I still don’t have it. This is not okay Verizon I think it’s time to take my 7 lines somewhere else

MadScientist1906

Sad, but had to do it.

christinarenfro

Can you send me a private note. I need this fixed as well

This is a total fraud! I never got an email with the offer link. I called them several times, with 2 hours each of wait time.

only to tell me I requested the Chrome book! which never happened!!!!

I will be cancelling my service with Verizon. Terrible customer service on their end for this.

Verizon_Support

nangabs, we would hate to lose your preference, and definitely understand wanting to take advantage of the NFL Sunday Ticket deal you were expecting. To better assist, we'll be sending a Private Note.

~Izzy

I'm also not able to redeem. I reached out to support but have basically been told the same thing. Did they ever help you out? Getting extremely frustrated and I've been with Verizon for a while.

I have had the same issue. I switched to Verizon specifically for the free Sunday ticket and I've called several times since I switched and i still have never received an email about the activation. I'm getting frustrated and feel like I've been had. I am close to switching back to AT&T if I don't get what I was promised.

Verizon_Support

We are sorry to read that you've been having issues with your promotion, and we are here to help. To better assist you, we will be sending a private note.

~Freddy

SAME! This is complete madness. My husband has spent hours and hours on the phone. It is October 1st and we are in week 4 of the NFL season. Total waste of time, energy, money. We were trying to not have to go out to bars to watch the games. Now we are arguing because we're both upset about the situation. I have been a verizon customer for at least 14 years. I am losing my mind here.

Verizon_Support

Your time is valuable to us, and we'd like to help as fast as possible. I'll be sending you a Private Note, so we can get started.

~Maria

How in the world do we get one of those private notes??? I just want to redeem what was promised to me

Watch out. I just received an email saying that Verizon charged me $350 plus fees for the 2024 season. I never successfully activated the sunday ticket promo last year.

To everyone that had issues with redeeming the NFL Sunday Ticket promotion last season:

I was charged for "renewal" of NFL Sunday Ticket. I was never successful in redeeming the promotion last season. I received notice that I am being charged $350 for the service. Watch out.

Verizon_Support

We never want you to be charged for something you don't want. Is the NFL Sunday Ticket still showing up on your +play account?

~Jesse

I am having the same exact issue. This feels like fake. I went with Verizon becuase of this offer and it is seems to be no real

@vzw_customer_support
please help or i plan to take action

Verizon_Support

I want to make sure you get any promotion you're eligible for. Have you gotten the email yet? Is there anything for the redemption showing in your online account? Have you tried the website and the app?

-Melissa

Upgraded my phone 3 weeks ago only for the nfl sunday ticket offer...now aug 27 and nothing...Verizon is just asking me to return this phone and go to att

Verizon_Support

Hey there, Jacksonlb, we know how important it is for you to receive your offer! When ordering your upgrade, were you able to select the Sunday Ticket offer at that time? Can you please verify what model phone you were able to purchase and the date for your order?

-Lauren

Well add my name to list of people who are being cheated by verizon. Last call in the agent i talked to keep assuring me that his "subject matter expert" told him i would get it the day before the season starts. Makes no sense. i have the email that states redeem now, clicking redeem now, asks me to select my google account. selecting that just sends me back to the verizon page.

UPDATE: Checking my google account information i see that Verizon has the necessary access to add services to my google account and it is dated back to the first day that i attempted to claim the offer. Possible that Verizon is waiting until the very last minute to actually add Sunday Ticket to my account.

Verizon_Support

We do want you to have access to the NFL Sunday Ticket and from what you have shared, the process is not going smoothly. When you are redirected back to MyVerizon, when you scroll down, do you see where it says Get the most out of your plan section and then can "Claim Offer".

-Deb

Same issue! Still no Sunday nfl ticket after contacting Verizon with no luck. Was just told the issue would be escalated and someone will contact me. No email confirmation regarding escalation and no call still.

This was the only reason my husband upgraded his phone almost 2 weeks ago. Received our email to “redeem” the offer and Sunday Ticket shows a status of “enrolled” under my Services & Perks - but there is no manage button or way to link it to our Youtube TV account. Verizon phone rep told us this would be activated the day before the season starts (September 8th according to him)… but I’m not very hopeful after reading all these negative reviews from last year!

To pour salt in the wound, I got an email last night saying Verizon is reducing their “auto pay” discount from $10 per line to $5 per account. That’s going to cost us an additional $40/month when we’re already paying $300!

Seriously thinking I’m on my final straw with Verizon…

Verizon_Support

Hello. We are here to help with your promotion concerns. To better assist, I'll be sending you a Private Message, please reply to it, so we can get started.

~Maria

I totally agree - this is a joke! Spent two hours in the store yesterday, spoke to the manager, confirmed on a separate call to customer service that I am eligible. Said I’d have the email by yesterday evening, of course I don’t. I also need a PM to sort this out (have been on hold for chat already and nobody has responded)

BTW… they tried to censor my post for using the word s. c. a. m… well, then fix this!

Same here, I have wasted so much time trying to redeem this “free” NFL Sunday Ticket offer that at this point, it’s simply not worth the time and aggravation. No one from Verizon can seem to help and I’m seriously starting to think we’ve been misled. Has anyone actually spoke to a real person from the so called Verizon Customer Service? If so, please give me that phone number.
Please help!

Same issue Verizon is a total joke. I have a text conversation telling I was eligible and would be receiving my info any day now. A month later still nothing. And for new people I have been without Verizon for 22 years now and they don't treat you any better. Definitely horrible customer service.

What a rip off, Verizon offering NFL Sunday Ticket is. So frustrating dealing with them. I still don’t have it after confirming my eligibility. I’m seriously switching away from Verizon. They are expensive the service is getting worse and now this rip off. Total waste of four hours trying to get access to it. Still don’t have access and their reps just keep asking the same questions. So frustrating

Verizon_Support

We want to help you out with your concern. Were you not able to redeem the offer from your My Verizon account? ~Peter

Verizon_Support

We want to help you out with your concern. Were you not able to redeem the offer from your My Verizon account?

~Ivone

Verizon_Support

Hello, jssntfn24, we want to help ensure you receive your offer! So we can better assist, we will be reaching out via Private Message.

-Lauren

Verizon_Support

Nothing fills my week more than watching all the games on Sunday, and I want to make sure you're able to enjoy this as well, Lbest1. I'm sorry to hear about your experience, and I want to help find a solution. I'll need account access to assist, so please be on the lookout for a private message from me.

-Joseph

Same! Have had 2 phone calls, 2 chats, gone to the Verizon store, and have never received the email. My account even shows I'm enrolled, but no way to manage it. We've already missed first 2 games. Rep at store told me to sit tight. Really??? I've been a loyal verizon customer for 25 years. I'm about ready to switch all my phones and my internet to ATT. Beyond frustrated. Also no wifi extender.. one blunder after another

I have a similar story. I have been a Verizon customer for almost 30 years. I was looking at phones at a Verizon authorized dealer, and they informed me that if I upgrade my phone I would get NFL Sunday ticket for free. I still had a couple months left until my phone was paid off, so I went ahead and lost money(credits) and upgraded to the IPhone 15 pro. I was told in 3-5 business days I would receive an email. Never did.

The next week I called Verizon Sales and asked them why I haven’t received an email. They sales rep checked my account and said “the authorized dealer was wrong.” I was upset, but I understand that things happen so I asked what I could do to still receive it. He told me that I had to upgrade my line as well, so I did. I asked if I would receive the email about NFL Sunday Ticket and was told I would in 3-5 days. That didn’t happen.

I called back the next week and talked to a gentleman who barely spoke English, but he informed me that both people I previously spoke to were incorrect and the IPhone 15 pro was not part of the promotion. I was upset, but it was clear in the fine print and I understood. I asked the gentleman what I could do and he said that since I’ve been a loyal customer for over 20 years, they would make it right and figure it out. I should be receiving an email in 3 to 5 days. That email never came.

Today I called and was told that I couldn’t receive the promotion because I had an IPhone 15 pro(which I already knew) and that the only thing I could do was switch to Samsung and they would honor it. I asked about “making it right” and he said he would talk to someone, well after a 45 minute call, I was told I was out of luck. So, let’s recap, loyal customer of almost 30 years, was lied to three times by two Verizon employees and an authorized dealer. I paid extra money to upgrade and upgraded my line(even though I didn’t want to) and didn’t get what I was promised. I have been a loyal customer all these years but I am done. I never got an email about NFL Sunday ticket, but I did get an email that each line would be charged 5$ more a month. If this is how Verizon treats “loyal” customers, I’m out. After my phone is paid off, I will be leaving. Not that they care one bit…. Sorry to rant, just feel like a “number” on a balance sheet. I’m a teacher and don’t have the money to put down on the ticket so I was very excited at the perk, so thanks again Verizon for really ruining my day, but I promise you it won’t happen again.

25 year customer and experiencing same problem. Phone paid off in 3 months and I'm out of here

Hi there! I am sorry you are experiencing this issue. For more assistance with redeeming your NFL Sunday Ticket, please visit this link. Also, email link is not always needed, try to redeeming through the app.

@Bobbyroxx
wrote:
WHY do I STILL not have the NFL Sunday Ticket? -
- After 1 month, 3 trips to the VERIZON store taking up an average of 1 hour each time, and no less than 7 phone calls to VERIZON customer service taking up 6 hours of my life, repeated promises and Email links that don't work, and best of all Supervisors who don't call me back????
On Aug. 1 they said I would get the email in a couple days. One week later they said I would have the Sunday Ticket by Aug. 11.
On Aug. 11 they said it would be between Aug. 16 and 19. Finally found an email in my Spam folder dated Aug. 14, but guess what? All the "REDEEM" link does is open my home page where there is supposed to be another link entitled "Exclusive Home Offers" that of course is not there.
Another 2 hours on the phone with VERIZON today. Another promise it will be fixed in 24 hours. I seriously doubt it.
Calls to VERIZON result in more promises and still nothing happens. I have been a loyal customer for over 6 years and $300 a month, and this is my reward?

I just went through the same exact process, found out today that the offer is only for ANDROID PHONES, it’s in the fine print that nobody reads, so I basically upgraded my iPhone and got screwed by Verizon because corporate won’t authorize iPhone customers! Sneaky and misleading! We are 20+ years with them.

I’ve been having the same issue and have called several times. None of the emails or links have worked so far and the case has already been escalated, with no resolution. My service started September 1st and it’s now been 18 full days of not getting a service that was promised.

Yuuup SAME. Nobody helps you. Doesn’t matter if you call, chat, or go in. I’ve also been a loyal Verizon customer for years and am looking into switching to AT&T now. This has been the most frustrating experience I’ve had with any company before. Honestly seems like a sca.m

Verizon_Support

We are here for you, and we will be glad to help. We sent a Private Message to assist you.

~Geo

Verizon_Support

We are here for you. We sent a Private Message to assist you.

~Geo

Did you ever receive help? I'm having the exact same issue and feeling very much s.cam.med. too. Been on with customer service nearly 3 hours and still no progress.

Verizon_Support

Hi joy629, we don't want you to feel that way. We can look into what is going on with the NFL Sunday Ticket redemption and figure out the next steps. Please reply to the following private message to get started.

-Deb

I also have been stiff armed by Verizon on the NFL Sunday Ticket. I upgraded to a S24 Ultra. I spent 10 hours with Verizon reps trying to get the bugs out of the upgrade. Now I have spent 7 hours trying to get the NFL Sunday Ticket. They finally decided to credit my account for the cost, then changed their mind. I'm still waiting. That is 17 hours of time (no exaggeration) I have spent between the upgrade and trying to get the NFL Sunday Ticket credited to me. This is some of the poorest customer service I have enountered in a long time.

Verizon_Support

We're sorry to read about the issue with your offer. Was this purchase for a new line or an upgrade? ~Peter

I’m literally done with this company, been a customer over 20 years. I hate being lied to

Verizon_Support

We're here to help with your promotion. Do you have the tile on your My Verizon account? ~Peter

My comment is further up in the thread, and since I’ve made that comment I’ve gotten no help. Each time I speak to someone, they say they’re “escalating” the problem and it’ll be resolved in 3-7 days and they’ll call me back to make sure it is resolved. Each time no one calls and the issue is not resolved. I’ve now spent well over 10 hours on the phone with support, going through the same steps and answering the same questions each time. More than once, the support person said there were many people having the same problem and they’d add us to that ticket to get it fixed quicker. Clearly that didn’t help.

Verizon_Support

Hi n_spivey. Thanks for reaching out again. It is frustrating when you do not get the answers you need. Let's work together here to get into the account to look at details to find out what is going on with your promotional offer. Let go through the next steps. Please reply to the private message that follows.

-Deb

MadScientist1906

I'm not even sure there are any real people here, just automated AI Bots.

Verizon_Support

We are ready to help. Send us a message as soon as you are available to authenticate, so we can get started.

~Maria

Same issue. Never got the Sunday ticket. Spent sooooooo many hours on the phone and on chats with representatives. After awhile they would put me on hold and never come back because they couldn't figure it out. So frustrating

Verizon_Support

Hello buckeyemom25

That's definitely not the experience we wish for our customers. We undestand the importance of following through with our promotions. We'd love to help, how far along the redemption process were you able to complete ?

~Brian

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