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NFL Sunday Ticket Redemption

I have gone to two separate stores, and spent a total of 2 hours and 23 minutes on the phone trying to get someone to give us the access to Youtube TV + NFL Sunday ticket that was promised when we signed up with verizon on our new plan and have had zero luck - with the most help being an agent on the phone saying "I believe someone is looking into this and the issue should be resolved soon" (this was 3 days ago). I got an email saying "redeem your offer" that day we signed up for Verizon (2 weeks ago) but everytime we click it - it shows this error message and no one seems to know anything about anything online or in store.

We are now at a place where if we cannot get the help and someone to fix this and give us the promotion that we were promised, we are going to have to switch providers all over again.

I did a lot of research before making the switch to Verizon, and that included 2 conversations with 2 separate agents who guaranteed me that by signing up for the plan we chose - we would receive the offer of Youtube tv + NFL Sunday Ticket for free for the 23-24 NFL season. So I just feel robbed and annoyed at this point that no one can even offer us a single solution or the time of day to figure anything out.

Comments

Verizon_Support

We are sorry to read that you've been having issues redeeming your promotion, and we would like to help out. To better assist you, we will send you a private note.

~Freddy

I have had the same issue. when I go to redeem offer nothing happens. Been chatting with Verizon many times with no luck. Been sold a fake bill of goods it seems. I am using safari as my browser so don't know if that is it or what but one would think Verizon could just sign me up for the ticket but they seem to have no clue as to how to fix this

I'm having the same issue. Been on the phone for hours and in a store location. Was promised NFL sunday ticket and we can't even get it even though it says active.

Had the same issue. Been talking with worthless support people many times. Finally just decided to return the modem and just forget about Verizon Home Internet. One would think they would have checked this out before offering such a deal. Seems like an easy solution but I have little faith that they will fix it before football starts. I have been dealing with this for over a week and it was an issue before then. I can't believe they can't even just sign people up through YouTube but must be a reason why they don't. This was a frustrating experience and just another company that farms their support out to the lowest bidder and now their support is not good.

I'm having the same problem. I received the email on 8/11, and have been unable to redeem as I'm also getting an error. I have spoken with several verizon support members, who cannot help. They said I would receive an email in 10 days, but I have yet to receive an email. Now the redemption offer is no longer showing on my account. I switched specifically for this promotion. I'm really frustrated. The season starts in a week and I want to ensure I will have access!

Verizon_Support

vikecowboy, we're sorry to hear about the trouble you're running into when trying to redeem the NFL Sunday Ticket promotion for your account. We'd be happy to help, and will be sending a Private Note to better assist.

~Izzy

I’ve had the same issue- I cannot even get the activation email! Told I would get it free- then told the agent misinformed me when upgrading my plan. Basically been going round for over a month and then agreed to a lower price on the nfl Sunday ticket just to be able to get it activated and still waiting - they can’t even just activate it if you are paying for it! Had a follow up phone call scheduled for today- never got a call. Was told they have so many tickets regarding nfl Sunday ticket they can’t keep up with them all. Will be lucky to get this taken care of by this weekend. Terrible customer service repeatedly since July 28th when they sold me the upgraded plan

Verizon_Support

We're terribly sorry for the issues you've encountered with your promotion. We would love to check this further for you, we will be sending you a private message.

~Ivone

Where is the private message ? No message received so far

Verizon_Support

We're sorry to read that you are having issues with your promotion. We will be sending a private note.~Peter

FrustratedCustomer50

I am getting the same run around. Was told by the agent that it would be escalated and I would get an email, and to no avail. This is very frustrating. I am a long standing customer of Verizon's and I am now considering breaking the ties. If they can't honor their promotions that is pretty low.

I am also having the same issue, they told me to wait till the 7th and now it still gives me an error trying to redeem it as well as redeeming the disney+ trial as well

Same exact issue here. I switched to Verizon solely for this offer. Spent probably the same amount of money once I add up all the “one time” charges and fees that I should have stuck with T-Mobile and paid for it from you tube. I have reached out to customer service several times over the last month to be promised it’ll come. The season starts in 3 days and still haven’t got anything. The latest rep just informed me that I qualify for the $100 off offer. ARE YOU SERIOUS?? I’m beginning to think this entire promotion was fraudulent, or that Verizon screwed up somewhere with all the disappointed posts I see here and on Reddit.

I will be cancelling my mobile and home services with Verizon unless they fix this.

Verizon, you have three days until the season starts. Could you please meet your promises to your customers???

Verizon_Support

Comeaucd, we are sorry for your experience. We will be sending you a private note to gather some additional details from you.

-Andi

Having the same issue unable to redeem

Our access is not working for Sunday ticket either. Very disappointing and frustrating.

I was promised a call back.... nothing....was promised a discount....nothing!...called back and wasted another hour of my time. Told them I was pushed into getting these upgrades. Told them I wanted to get my $600 back and I wanted my old phones back. She told me to SEND IN MY PHONES IN THE ORINAL BOXES !!! I will not be without a phone, Verizon has my old ones! What kind of nonsense is this!? I signed up for This BECAUSE OF THE NFL SUNDAY TICKET! THIS HAS BECOME A COMPLETE NIGHTMARE!! False advertising, taking money without services rendered.

Where is my private note? I'm on the phone with Verizon now and she is telling me to box my phones up and send them back!?!? I will as soon as I get my phones that I traded in back.

Verizon_Support

FrustratedCustomer50 I'm sorry you've been having issues with the NFL Sunday Ticket. We can take a look at what's been worked on already, and check the status of things. We've sent a Private Note to assist.

-John

Verizon_Support

We are here and ready to assist should you still need help. If you would prefer there are other support channels that we have as well based on what best fits your needs. We look forward to assisting you with your NFL Sunday Ticket redemption to catch all the new season's football action.

https://www.verizon.com/support/contact-us/#mobile

-Deb

Verizon_Support

Hello, areebmalik03, I'm sorry to hear you're running into an issue with redeeming your promotion. So we can best assist, we will be reaching out via Private Note.

-Lauren

Verizon_Support

Sog75, I'm sorry you've been having trouble trying to redeem the NFL Sunday Ticket promotion. We're sending a Private Note, so we can assist further.

-John

disgruntledOperator

I'm also having an issue redeeming. I keep getting the message "Something went wrong." on the Youtube Sunday Ticket site. Can you help?

Did you ever get yours to work?

christinarenfro

Same runaround here. No one wants fix it. I think Verizon owes everyone $449 that signed up for the deal. I’ve been with Verizon for a long time, but this makes me think it’s a deceptive company. It’s terrible to treat new or existing customers this way.

Nope. The latest they told me 2 days ago was that I “should” have it in 10 days. So, that means I will miss two weeks of having this service. They gave me a $50 rebate on my bill, but I’m still planning to cancel if the Sunday Ticket doesn’t come through. I am pretty reasonable with things, but this promotion has been a sham from the beginning. What could possibly take 10 days to send an email for an offer that I should have been able to access and activate last month. It’s terrible customer service and false pretenses.

Try using the myfios app to activate the NFL sunday ticket. The website wasn't working so I went to the app and it worked perfectly.

Verizon_Support

Nmell, we're sorry to hear that you're having problems with the NFL Sunday Ticket. We want to make sure you're able to use it without any problems. We're going to send you a Private Note so we can help.

~Jesse

I'm having the same issue. I switch my home internet from Spectrum to Verizon specifically in response to their promotion of get #NFL Sunday Ticket on us. I did that back on August 6th - and since then have spent many hours either in a store, on the phone, or using the chat with us - and every time they assure me I will receive an email within two to three days with instructions. And now here we are - first Sunday - and still I don't have NFL Sunday Ticket. So tomorrow I will be not only going through the painful and expensive process of switching my home internet back to Spectrum, but I will be switching my wireless to another carrier to. It is a trust issue now, especially since I keep getting other promotional offers from Verizon. What a joke. They are clearly in the bait and switch game with their promotions. Since today I will have to purchase NFL Sunday Ticket from YouTube TV for $400 - despite already paying Verizon all of their activation fees to switch over with the assurance that I would save. Lesson learned. Now I will advise any one in my friend group and work group and strangers I meet on the street to never trust anything Verizon says...

UnhappyFootballFan

We never received the promised email for NFL Sunday Ticket. This is unacceptable for a company like Verizon. I plan to call the Better Business Bureau on Monday. After hours on live chats and phone calls we were told a complaint had been filed and could take up to 21 days to hear back. After looking at all of these complaints by Verizon, I see that this is almost like a s*c*a*m that Verizon is not delivering on. I hope you Verizon figure out some way to compensate for this because it is not ok a company of the size to make promises you cannot deliver on.

My girlfriend and I went to verizon and were assured by their SALES STAFF WE WERE ELGIBLE AS OUR ACCOUNT WERE. I even stated I would close one of our accounts and add to another to create a new line. Afterwards was told by verizon iphones were not for existing customers. WENT BACK TO STORE AND WAS THEIR WHEN THIER SALESMEN APOLOGIZED CALLED VERIZON CUSTOMER SERVICE AND HAD ACCOUNT MARKED TO RECEIVING IT AS IT WAS THEIR MISTAKE! WENT BACK BACK AFTER NOT RECEIVING AND ONCE AGAIN ACCOUNT WAS MARKED!! YESTERDAY WAS TOLD BY VERIZON CUSTOMER SUPPORT THEY WOULD NOT HONOR IT!! COMPLETE WRONG WAY TO TREAT AND EXISTING CUSTOMER!!! WILL BE LOOKING TO SWITCH TO AT&T!!

Verizon_Support

vcpcontracting, we're sorry to hear that you're having problems accessing the NFL Sunday Ticket. We want to do everything we can to help you get the service. We're going to send you a Private Note so we can gather more details.

~Jesse

If you are sending it thru a text my iphone isnt receiving sms text right now. That started last night.

I need contacted to get my Sunday ticket activated on my TV

@vcpcontracting

The Verizon Agent will be sending you a private message on the community. You can locate your community inbox by clicking on the envelope at the top right corner of the page.

Screen Shot 2023-03-08 at 8.39.38 AM.png

To respond to the agent, make sure you scroll all the way down on the received message to the "reply box".

Finally got it! Thank you

Multiple calls and chats- promises but they do not deliver@!

Having same issue!!!!!!!!!!!!!!

disgruntledOperator

Why is no one from Verizon interested in helping me and others?

Verizon_Support

Hey erwinFiOS, we're sorry to hear that you're having trouble with your NFL Sunday Ticket redemption. I know I would be disappointed if I were having trouble too, kinda like watching the Bears on Sunday. We're here to help. Please be on the lookout for a private note from me so that we can best assist.

-Joseph

This is the same thing that happened to me. I’ve had follow up calls scheduled that don’t happen, I’ve had “were escalating the issue”, I’ve been assured that I qualify, yet I don’t have any email to get what I’ve been promised. It’s some of the worst customer service I’ve experienced. This is an absolute sc a m

Verizon_Support

We are truly sorry to see you in this dilemma. The last thing we want is for you to switch. Our goal is to offer the support you need.

For more info on the NFL Sunday Ticket Offer click on this link: https://www.verizon.com/nfl-sunday-ticket-on-youtube-streaming/.

We sent you a Private Note, please review at your earliest convenience.

~Gilbert

Verizon_Support

Hello, being on top of your account is vital, especially if you are managing your promotions. We are here to help. We sent you a Private Note, please review at your earliest convenience.

~Gilbert

Verizon_Support

JoeDee1979, I'm sorry you've had some trouble with the NFL Sunday Ticket. We can certainly look into that together, to make sure you can get and use anything you qualify for. I've sent you a Private Note, to assist.

-John

I moved to Verizon from T-Mobile last month specifically to take advantage of this promotion. I did everything I was supposed to do but Verizon has failed me at every turn so far. I missed the first week of the NFL because of their ineptitude.

New Customer.
Traded In Old Phone.
Bought New Expensive Phone.
Paid For Unlimited Plus Plan.

After spending an hour at the local Verizon store (who couldn't help me) and another hour on the phone with Verizon customer service, I STILL have not yet received an activation email or activation notification in the Verizon app. I was told a "ticket" had been created and "escalated". That was almost a week ago.

The customer care agent promised a call back yesterday at 4:00 PM with an update on my status, but that didn't happen. I'm a pretty reasonable guy but this is beyond frustrating. What gives? Am I going to miss week 2?

Update:

I just spent another half an hour on the phone with customer service. They were unable to help me and said it would take another 3 to 5 business days for me to receive my activation email, lol. Looks like I will indeed be missing week 2 as well.

Verizon_Support

We're sorry to read about your issue with the NFL Sunday Ticket promotion. We're here to take a look. We'll be sending a private note. ~Peter

Same issue here, I’ve been a wireless customer for many years and cancelled spectrum internet so i could get Sunday Ticket by switching to verizon home internet. I called multiple times and each time it was “escalated”. They were supposed to call me back and that never happened, called again and they escalated again. It still hasn’t been resolved. Very disappointing.

I am having the same ongoing problem as well. Season has started, but I was told it would take a "dedicated team to resolve this issue in 5 business days" which makes absolutely no sense whatsoever.

Literally upgraded my phone to get the free Sunday ticket promo, and I was assured this would be a smooth process (which it should be). It has been nothing short of a huge, frustrating headache.

We have had the same problem as many other customers do. My wife has been on the phone several times with several different reps, being told lies and saying they have a glitch un their system and give it 24 to 48 hours. She has been told that 4 times by 4 different reps. When she asked for a supervisor, she was told none available and just transfer her to another rep that gives her the same lies. It's false advertisement and they trick you into upgrading your service without intending to give you what they promised.

I am having the same issue. false advertisement?

Verizon_Support

CR129, we're sorry to learn that you've yet to receive the NFL Sunday Ticket promotion you were qualified for. While the escalation requests can take up to 21 business days, we also understand that time is of the essence, and know how important this is to you. We'd be glad to take a closer look at your account and provide an update. We'll be sending a Private Note for further review.

~Izzy

Verizon_Support

We are here and ready to assist should you still need help. If you would prefer there are other support channels that we have as well based on what best fits your needs. We look forward to assisting you. https://www.verizon.com/support/contact-us/#mobile

-Deb

Called and I was told that I would get an email with my redemption code. It's been almost 2 months and still no email. This is ridiculous!

Izzy,

I have the SAME issue as all these people on this thread and I’m shocked to find 6 pages of customers with the exact same problem and Verizon has done nothing to resolve this. I would have never switched if I knew this promotion was an invalid ploy. Who do I call to get this fixed TODAY?

We never received the email to activate the NFL promotion. Got on chat after I upgraded my phone and plan and was told it could take up to 60 days! We’ve now missed almost three weeks worth of games. This is beyond frustrating!

PLEASE SEND A PRIVATE MESSAGE ON HOW TO REDEEM OR GIVE ME CREDIT OF THE COST OF THE NFL TICKET AS I WOULDVE NEVER SIGNED A CONTRACT WITH YOU

did you get this sorted. same issue and I keep being transferred to different people without any results

I don't think anyone has had this resolved. I have spent countless hours on the phone, drove to the store where they said they don't handle any of that ??? This is all so very frustrating and I am very disappointed in Verizon. We have been customers for 20+ years. It is obvious Verizon doesn't care about their customers at all. How deceptive to offer a promotion they had no intention of honoring. Verizon owes everyone who signed up for the NFL Sunday Ticket $449.00.

SAME! This is complete madness. My husband has spent hours and hours on the phone - he is actually on the phone now and it has been 1.5 hours of him ultimately getting transferred from one department to another, just like every week for the past 4 weeks. It is October 1st and we are in week 4 of the NFL season. Total waste of time, energy, money. We were trying to not have to go out to bars to watch the games. Now we are arguing because we're both upset about the situation. I have been a verizon customer for at least 14 years. I am losing my mind here.

I am thinking of doing same…..horrible customer service

Same issue, useless reps, over 5 weeks trying to get these thieves to honor their offer. I finally just cancelled it. On top of that they will not refund the activation fee and line charges for some "virtual line" they added in order to get the offer. That line is somehow connected to my wife's phone that we also just upgraded. They are saying they see activity on that line? Their crack rep can't seem to understand that the activity in on my wife's original number. The virtual line is on the same phone and never used! You all need to file complaints with the Attorney General in your state.

Verizon_Support

dpnatale27, we're so sorry to hear about the issues you've been experienced with your account, and we definitely want to make sure that you receive the assistance you need. We'd love to take a closer look at your account, and find out what's going on. To better assist, we'll be sending a Private Note.

~Izzy

Why are sending individuals a private note? Why not tell the community what the issue is so we can all activate the promotion as promised? If we each need a private note, please send one to me as well. I've been trying to activate this promotion since September.

Verizon_Support

I certainly understand the desire for a blanket solution for this, Magtrish. The fact remains that we have to work these each as one-off situations, that require account access, which we cannot do in a public setting. Please be on the lookout for a private note so we can help with your NFL Sunday Ticket redemption as well.

-Joseph

Upgraded my line to get the NFL ticket and still have not received this “email” for access. It’s been 2 months!!! I’ve been on chat multiple times. Completely ridiculous.

Verizon_Support

We want to make sure that you receive the NFL promotion you are expecting, and we will be glad to help. We sent a Private Note to further assist. ~Geo

I also have been trying for MONTHS to get my NFL Sunday Ticket offer redeemed. (I never even received an email.) After many hours on chat and the phone with customer service, I seem no closer to redemption and the season is 2/3 over at this point. Your agents told me they noted everything in my account, so please don't contact me asking basic questions about my complaint. At this point, I am really only interested in 1) a coupon for NFL Sunday Ticket next season; 2) discounts that equal something close to the $449 this offer should have been worth to me (had I received it); 3) . . . I can' think of anything else that would be satisfactory at this point. I switched to Verizon specifically for this promotion, which seems to be a lie. So disappointing.

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