Has anyone received the email for the 2024 NFL Suday Ticket promotion. I've upgraded to Unlimited Plus and also upgraded my phone to. Galaxy Flip 6, but no email yet.
Happy Wednesday! Being on top of your account is crucial, especially if you are managing your offers. Verizon is here to help.
For more promo details, check out this link: https://www.verizon.com/nfl-sunday-ticket-on-youtube-streaming/
Let us know if this helped.
~Gilbert
I have been fighting to get this resolved for almost three weeks and have spent numerous hours talking to agents via chat, going to the store for help, and calling customer service. They have validated I’m eligible for the promo but no one has gotten me my redemption email or another way to actually redeem this promo. Reading through this forum is disheartening and makes me angry.. This seems to be a situation to escalate to Attorney General, BBB and local news stations, and I will be taking those steps. I encourage all of you to do the same. Verizon needs to be held responsible for this blatant lie to customers.
I just filed a fraud report with the FTC. Encourage others to do the same.
Same exact problem. Account shows NFL ticket tile with message: "Free, already enrolled", but no instructions how to actually redeem. No emails received. Spoke with Verizon rep through chat for an hour tonight, not resolved. Ticket escalated -- means I likely won't hear back for awhile and will miss the 2nd week of the NFL season too. But I'm sure I'll continue to see Verizon advertisements this weekend promoting this offer to more unsuspecting customers. Really disappointing.
I got the email but there was no tile to click on. Can’t seem to get anywhere with customer service.
Ok apparently this is a very common problem with Verizon. I switched specifically for the Sunday Ticket and here we are past week 1 going into week 2 and still no Sunday ticket. I went to the store that I purchased the new phone and service and the couldn’t help me. I contacted customer service and they said they opened a ticket and I still haven’t received anything from them and it’s been a week. If this is how Verizon does business I’m not sticking around. This is false advertisement.
I have been dealing with this for nearly a month now.
I have spent well over 7 hours(almost 4hrs on the opening Sunday of NFL when my Sunday Ticket didn't work) on the phone with Verizon reps, who all see the problem but can't fix it. Account enrolled, but no access when checking youtube or youtubetv. I never accepted terms and conditions is what i keep hearing, but i never was presented terms and conditions to accept. The tile for free sunday ticket never actually appeared under Make the most of your plan. I had one rep offer me a 14 dollar credit to pay for a month of NFL+, as if that was Sunday ticket. I would never have upgraded a phone or changed a plan. I di all this for free Sunday ticket, which has already been devalued by amost 6% by losing the first week. Its like Verizon has become AT&T. I'm still awaiting a response from Sunday. I'm guessing its not coming, is it Lauren?
Why is a red ‘Resolved’ next to this thread when it’s clear no one here has received a resolution. So terrible.
they also tried to get me to take the NFL network clearly they don't understand the difference. Still no resolve to this issue. Spent another 2 hours with customer service yesterday. When I leave comments in the community here, Verizon keeps asking: have we resolved your problem yet? we want you to be happy. " so frustrating.
they do not understand the issue...still not resolved with me. I finally got the email only to have it say you are already enrolled. But yet we did not accept terms and did not link our google or youtube accounts. And still no manage button. Verizon is not doing the job!!
Hello, tomo111, thanks for reaching out in reference to the Sunday Ticket. We can help you out with this offer. You mentioned a previous message. Had we been working with you earlier in the week? If not, can you let us know what purchase was completed in order to qualify? When was your order placed?
-Lauren
Hi! I’ve received my email that says I can redeem my Sunday ticket offer. However, when I go into the app, it says the offer has already been redeemed and I cannot manage anything and when I go to YouTube TV, nothing is accessible for Sunday ticket games. Help!
Happy Friday! Being on top of our offers is vital, especially if you are managing your promos. Verizon is here to help.
Let's gather more info. Did you take advantage of a similar offer before?
Hi! I have not had Sunday ticket before
Very disappointed with Verizon. Was advised during a chat conversation that I can obtain the NFL Sunday Ticket if I ordered the internet. Agent ordered it..... no NFL Sunday ticket. Called an agent, they researched entered a resolution so that I can get it since it was promised....... still no Sunday ticket.
I have emailed, chatted, called, spoken to 10+ people and EVERY single person gives me the run around about my sunday ticket link. How can you actively promote something liek this and it doesnt work? Look at these forums, SO many people are having issues.
I am continuously told I will get the link in 24 hours. Oh the person who helped you before did it incorrectly, I promise you will have it in 24 hours. Its not been 24 hours about 7 times, with different people, still no link.
This is how you take care of your long time customers? Insane.
That's great to hear. Are you the only account owner/manager on your account? Do you know if another user on the account could have redeemed the offer? The offer is only offered once per account.
~Jesse
2 weeks of football, still no ticket. What's the deal, quit sending me helpful links that do nothing. If I purchase it can I bill Verizon??
Yes, I am the only manager and nobody else would have redeemed itz
Very frustrated and once again disappointed in Customer Service. I upgraded one of my plans to Unlimited Plus and upgraded the phone associated with it to an iPhone 15 Pro on 9/9. Activated the phone on 9/11 specifically to qualify for the NFL Sunday Ticket On Us Promotion. After an 85 minute “chat” with “Customer Service” I was told I would get the Activation Email on Friday, 9/13. That is today and no email has been received. I’ve read that so many people have had this frustrating issue. Does anyone have a solution to this??
robyndenise36, we're truly sorry to read of your experience, and want to make sure we provide you with accurate information. To clarify, was the Unlimited Plus plan change and iPhone 15 upgrade the only transactions you made?
The reason I ask is that to qualify for the NFL Sunday Ticket On Us offer, an eligible phone must be purchased between 7/24/24- 9/11/24 on either the Unlimited Ultimate or Unlimited Plus plans. While upgrades qualify for the offer, the iPhone 15 models specifically require a new line of service. You can confirm this here under "How do I qualify for the NFL Sunday Ticket from YouTube, On Us offer?": https://www.verizon.com/support/nfl-sunday-ticket-youtubetv-faqs/
~Izzy
Did anyone on this forum actually get this frustrating problem solved by Customer Service or is this actually an Empty Promotion?? I’ve already wasted so much time on the “Customer Service” “chat”… I’m about done with Verizon- I only stayed and upgraded my plan and phone to get the NFL Sunday Ticket Promotion On Us…
I have not despite nearly 4 weeks of promises from Verizon.
No. Same terrible experience as you with hours of wasted chats and phone calls over the last 4 weeks.
I am wondering how many people Verizon duped with the apparent hidden iPhone 15 exclusion… the actual promotion page that I included a picture of makes no mention of iPhone 15s being excluded as the upgraded device. When I went to my local Verizon store the sales rep that assisted in activating my newly upgraded iPhone 15 told us to be on the lookout for the email to activate our Sunday Ticket… the CS chat rep told me to wait another 48 hours for the email but never mentioned that the iPhone 15 was not an eligible phone. I feel like I did diligent research prior to upgrading the phone and plan because I was already very ready to switch to a different carrier but my husband wanted the NFL Sunday Ticket. I said it was too good to be true, but my research showed we would qualify. But now you have sent me a link to a random FAQs page that apparently I was supposed to find while researching this promotion to know that the iPhone 15 is not a qualifying device with the “You upgrade an existing device on the Unlimited Ultimate or Unlimited Plus plan between 7/24/24 - 9/11/24.” No where else did I read “(with a new smartphone line only)” The sales rep at my local Verizon did not share that info either. They said we qualified and to look for the email. So again, I feel completely duped and want to change carriers even more than I did last week.
I’ve been waiting for my link for over a week as well
Did anyone else update their phone or plan to Unlimited Plus to qualify for the Sunday Ticket on us and then after a week of calling because the link was not sent, they tell you that you didn’t qualify for the offer. On 9/7 I upgraded my phone (iphone 11 pro max) to the iPhone 15 Pro max. I upgraded my phone plan to the Unlimited Plus to get promotion including Sunday Ticket. Before completing the purchase, I asked John, the verizon representative, if I would qualify for NFL Sunday Ticket and he said yes. I’ve called multiple times and I would get the run around that I would receive the link in 5 day, in 2-3 days and in 4 days. Today 9/13 no link has been sent. I called Verizon again and after further looking into my account, the representative told me that my apple products were not included in the promotion. She said that even if I upgraded my plan to the new Unlimited Plus, I didn’t qualify for Sunday Ticket because my previously was a different unlimited plan. I asked to speak the supervisor and she pretty much said the same thing. I asked why did John say I would qualify for Sunday Ticket from the beginning. That is the only reason I upgraded my phone. She said I could return the phone and she would switch me back to my old plan. I asked who else I can speak to her about this and she had already hung up on me. I am so frustrated and disappointed with Verizon. #nfl #nflsundayticket #sundayticket #verizon
I received the email, but the instructions don't work. You will find that you are already enrolled, but Youtube won't recognize your account.
I ordered the new pone on August 11th. I have been working with Verizon customer service since around August 19th. Then August 26th, and most recently September 9th. I upgraded to galaxy s24 and upgraded the plan as indicated. i received an email but was not able to redeem, through email. This has been escalated to the promotions department. The last rep I spoke with said promotions made a mistake and denied it, and that it would have to be re-escalated. That ws last week and I haven't heard a peep from anyone.
So once again, it looks like we will miss the games on Sunday. Another round with Verizon Customer service through no less then five agents who all assured they will get it handled. Who all thanked me for the information and my patience. I even got a response from Sherene , Executive Relations after registering my complaint with the BBB. She asked what is a good time to call me. I tell her and a get an email back that says she will up with me on Monday or Tuesday! WHAT????? In this discussion Verizon keeps sending messages and posting that they want us to enjoy our promotion and they are sorry for our problems, but offer no solution. They keep asking have you resolved the problem? HELLO? Verizon? no one has resolved the Sunday Ticket problem!! HELLO? Verizon? The NFL network ISNOT THE SAME as the Sunday NFL ticket!!! Terrible customer service. Escalated ticket # INC012911708 is still no fixed! And I am searching through TMobile , ATT and Spectrum Mobile because Verizon is not doing its job!!!
I have not received the email for the NFL Sunday ticket? My portal says I have the ticket though 🤷🏻
We decided after over 25 years with previous cell services to change as it didn't work as well in our new area. We have had non stop issues, they messed up our phone numbers, tried to give us only 60 credit instead of 800. Charged us for things promised to waive if joined then we were to get the nfl sunday ticket. I have spent well over 10 hours on the phone in last week and half, getting lied to and excuses. They tell me it is a youtube problem and switch me to youtube, youtube says no verizon has screwed up many people it's not connected correctly and send me back to verizon. After fighting with someone they finally listened and said they found an error with our old phone number and we're going to fix it and it would be working within the hour after i sat on phone with them for 3 hours , she said instead of keeping me on phone she will schedule a call back in 1 hour.. never called me back. The next day when still didn't work I called again, got another guy who couldn't fix it. I asked for a supervisor. The so called supervisor told me he was taking care of it. Had me on phone for over 2 hours, said he was going to call me back within the hour to help me complete it. I asked for his info he said my name is Jason, if you call the tech number and tell them you need to speak to me they can connect you. Well he never called, the next day I called again, the guy said he can't send me to Jason, that basically Jason lied and there is absolutely no way to connect me to him and that he will not get me to a supervisor. Was extremely rude and then said I see a ticket was put in for you hold on . After another hour on hold/phone he said he pushed it through and I will have nfl package on sat 14th by mid day. I said oh great so I have waited for weeks and told this each time.. so what happens on sat when I still don't have it because you guys are not fixing the issue with the wrong phone #. He said again, I promise it will be working on 14th, I am going to schedule a call to you so that you are getting a call back to make sure it's working. Guess what. No call again and no nfl package. I understand it was a free service for joining but come on, don't offer it if you can't deliver. Then I call to try and get one of my stupid $15 charges reversed and the lady had me on phone for 45 minutes telling me she don't see it on my bill, I'm like look lady, I am looking at the bill and described it to her line by line, finally she sees it acted like I was asking for a million dollars. If nothing else I wanted the last of my over charges back. The customer service is a huge joke!!! I wish I would have known we would have never switched to verizon. I will be looking to see how I get out of this nightmare of a company.. I don't understand how a company can be so big with such horrible customer service. I will be sharing my story with anyone who will listen. I will make try to make sure no other family or friends join verizon. At this point I have spent way over 10 hours on phone and 6 trips to the store all in 1 1/2 weeks. Got the $ refunded that should have been but was like pulling teeth. And still have no nfl package, and really have no idea how to get it as every person I speak to really has no idea what they are doing and give me empty promises and basically lie to me, by saying they will fix it and I will get a call to make sure ... extremely fed up and stuck now..
so I thought I would try chat or phone call today , since its football Sunday once again, and the wait time is over 20 minutes to speak to an agent. I would like to know how Verizon will compensate me for the loss of two weeks of football, so far. I am hoping it gets resolved this week or I may to up my game and seek advice of a professional.
Same exact issue here and have also made calls with “tickets” created. So disappointing and so dissatisfied. We did the promotion for the Sunday ticket. They have no answer. How do you put out a promotion cannot be redeemed…?!?!?
Same issue here - sounds like a class action suit to me!
everytime I call and escalate, they resolve the support request with no resolution. I’ve spoke to supervisor to supervisor with no luck.
The promotion offer will not be sent to you. Do not bother with this offer. Did everything I was supposed to do. Added a line, added the iPhone 15 and put on the unlimited plus plan. Guess what, no nfl ticket. Told yesterday I would have the email today. And shocking, still nothing. Now I’ve missed 2 weeks. What terrible business practice.
I have spent 2 back to back Sundays, total of 10 hours between chats, phone calls and an in store visit. The instore visit provided us with a contact to YouTube nfl ticket number at YouTube (1-833 - 8[phone number removed per the Verizon Terms of Service]). YouTube said they couldn’t help and told us to talk with Verizon. Very frustrating.
very
I have this problem, too. Subscribed to Verizon Home Internet and now My Verizon shows “account enrolled” by NFLST in perks. No way to manage is there. It has been since 8/28 since the internet service was activated and I have received nothing from Verizon regarding this. YouTube TV doesn’t show anything regarding a subscription to NFLST through Verizon. This is very disappointing since I have been a Verizon customer for nearly 20 years.
Hello, ThriftySailor. Help is here. We definitely want to see our customers receive the promotion they qualify for. I see you stated a ticket was submitted, which is the best route to go for resolution. We can check on the status of the ticket. When was it submitted?
-Natasha
Hello, lillyzeus. Help is here still here. My apologies to hear of your experience but rest assured, we still can help. I have sent you a Private Messgae for further assistance.
Hello, Akruse. Help is here. Just to confirm, which service did you begin or upgrade to that qualified for the NFL Sunday Ticket?
The first ticket was submitted on September 6, 2024. I was not given a ticket number from the representative. The second ticket was submitted on September 13, 2024. The ticket number is ***** I still haven’t received any notification to rectify the problem.
Hello, Meme58. Help is here as we want to see you take advantage of your NFL Sunday Ticket. I have sent you a Private Message for further assistance.
We're here to help with your promotion. Was the tile on your My Verizon account and were you able to redeem it? ~Peter
I'm sorry you are having these issues with the Sunday ticket, GBhicks. We would love to help. What services did you start? What plan are you on?-Joe
Hello, LosPescadores. Help is here. Please share more info. Which service did you begin that qualified you for the NFL Sunday Ticket? Was it as upgrade or a new line of service?
We're here to help with your offer. Please review the offer details on this link: https://www.verizon.com/support/nfl-sunday-ticket-youtubetv-faqs/#qualify
iPhone upgrades do not make you eligible for the offer. ~Peter
Hi Tarheel99. So glad you received the email instructions and do understand how frustrating it can be when something does not go as planned. Is the email you are using the same as on the MyVerizon Account? Please reply to the following privte message so we can get a few more details tohelp out with the promo redemption.
-Deb
@ThriftySailor wrote: The first ticket was submitted on September 6, 2024. I was not given a ticket number from the representative. The second ticket was submitted on September 13, 2024. The ticket number is ***** I still haven’t received any notification to rectify the problem.
Thanks for sharing those details, so it sounds like we need to check on things. As part of that, I'll be sending a Private Message, so I can get those and take a look at things with you.
-John
How has this not been solved when this problem has existed for over a month?
Received a link from a representative I logged in and waited. No one chimed in on the chat. Waited nearly 15 minutes and session timed out. Still waiting for a new link. Still no NFL ticket
I finally got it resolved and set up today! But only after I filed a complaint with the BBB. Then there were several emails between me and a Verizon Executive team member and it has FINALLY been resolved. But the lengths that I went to get it done was not right. Don't give up! I still think I am owed compensation for the 2 weeks of games I missed not to mention the over 25 hours of chat, phone calls and store visits to get it resolved. Good Luck all!
Hey there, Lost9, we want to help make sure you're able to redeem the Sunday Ticket promotion! You mentioned your portal is showing you have it. Can you clarify where that is? Are you seeing a tile in your My Verizon account to activate the Sunday Ticket Offer?
Hello!
I upgraded my phone on July 20th with the NFL Sunday Ticket offer. This ended up being a total mess with the trade in not working (I had to take it to 3 different Verizon stores to finally get it traded in, plan not updating correctly (which I think we're finally good with), and now finally, I still haven't been able to redeem the Sunday Ticket offer.
I contacted a few weeks ago and was told that I was eligible, should have gotten an email, and a ticket would be escalated. I was told it would be about a week.
I waited nearly 2 weeks and contacted back. I was told a very similar thing. I'm eligible and I should get an email from domain ecrmemail.verizonwireless.com which I have whitelisted. Check junk, check all email, still no email. Reescalating, with priority - this will take less than a week.
It's been over a week again. We're now cutting into the value of this promotion. Started searching the forums. Countless folks with the same issue. Found some instructions on how to without the email here https://community.verizon.com/t5/Knowledge-Hub-Popular-Articles/How-To-Redeem-Your-NFL-Sunday-Ticket/ta-p/1770242.
Checked Offers, get the most out of your plans, and it is not listed as the instructions state it should be, despite being told in both email and by multiple customer service reps that my order is eligible for the promotion.
Any help that could be given would be greatly appreciated. Had I known this was going to be this big of an issue, I would have just purchased NFL Sunday Ticket on my own. This has not been worth my time and resources trying to claim, and is increasingly becoming less worth it as soon it will be on sale because season is in swing
Hey there, rtk2, it sounds like you've been through a lot and we certainly don't want you to have to spend more time on the Sunday Ticket offer. You mentioned you upgraded your phone in order to qualify. Was your order completed online? If so, did you see the Sunday Ticket was available to add to your order?
Hey there. Yes, this was an online order. The order was placed on 7/15, but it was a preorder. I believe 7/20 is when I actually received the phone.
I recall the promo when ordering, but I do not recall if it was an item in my shopping cart or not. I do have an email from July 15th, the day my order was placed, with a Subject of we've received your order, and a More for you section in the email body that says
"Lucky you! Your order qualifies you for this season of NFL Sunday Ticket from YouTube and YouTube TV (a $449 value), on us. Once you're eligible, we'll send you an email with instructions on how to redeem your offer.*
Again, I've contacted in multiple times and been told each time that I am eligible and should have received the e-mail by now
Thanks for that info. We would certainly want to take a closer look at this since the Sunday ticket offer started on 7/24: https://www.verizon.com/support/nfl-sunday-ticket-youtubetv-faqs/. So we can better assist, we will be reaching out via Private Message.
Hello, Elopez267. Help is here as we can check on the status of the ticket. I have sent you a Private Message for further assistance.
We're sorry to read about the issue with your promotion. We're here to help. What device did you purchase? Was it an upgrade or a new line? ~Peter
We don't want you to miss out on this great deal. In this case, if the perk was already added to your account, you will need to finish the set up of the promotion through YouTube. Did you receive a confirmation that you redeemed the deal?
~Freddy
Pretty sure I already outlined everything above. Added a line to my account. Added the iPhone 15. Put the new line on the unlimited plus plan.
Thank you for that information. We'll be sending a private message. ~Peter
finally was able to get results and my NFL ticket to work after contacting the BBB , a member of the verizon executive team reached out and we got it handled
I am having the same issue too!
I was having this issue and just received my link today. I chatted a week back and I was informed they escalated this issue on my account.and it will up to two weeks for an update.
This is the email it was sent from:
[email address removed per the Verizon Terms of Service]
This is not a regular Verizon communication email. I can onlthink it was because of the escalation.
Iv had the same issues, they keep giving me the run around and I ended up purchasing through verizon play and now I'm getting billed, I'd figure they would take care of it since it's through their website but apparently not.
We're sorry to read about the issue with your offer. Were you able to process the redemption? What device did you purchase? Was it an additional line or an upgrade? ~Peter
No, the only confirmation I have is it shows “account enrolled “ on my Verizon app. I have received no official confirmation email or notice of any sort.
Thanks for sharing those details with me today, tadpole52. It sounds like we will need to take a look at the account to assist with this issue. Please be on the lookout for a private message from us.
-Joseph
I m having the same issue! Called 5 times now ...being on line with activations and showing we are enrolled, on my Verizon account. YET they have this verified and that department says we are not!!!! Customer here 18 yrs and recent experiences have been horrible, have an open ticket for 3 weeks with no resolution... I might as well get a job with Verizon as I keep getting 3-4 more days. The girl I spoke to now says call back in 3 days not business days ...I bet I call 3 days from now and get ohhhh it was business days. THIS IS REALLY BADDDDD
Hello Thesergioq2, we're sorry to learn you're having issues with our promotion. We will be sending you a private message to further assist.
~Ivone
Hey there, yquintana77, we know it's important for you to have access to your promotion! Thanks for taking time out to work with us so we could send in that ticket. We can check to see what's going on and for any updates. So we can better assist, we will be reaching out via Private Message.
File a complaint with the Better Business Bureau. I just did.
We want you to get the promotions you qualify for. On the link below you'll be able to find the information and steps to redeem your promotion. Please let us know if you have any other questions, we'll be happy to assist.
https://www.verizon.com/support/nfl-sunday-ticket-youtubetv-faqs/
~Maria
No link was ever sent
i had to get the BBB invoked then they blamed it on me saying i didnt qualify for the promotion but showed them the e mail that i received saying i did and redeem instructions! also i talked to about 5 different customer service representatives that never once told me i didnt qualify and the sales person at the store including the manager told me i was and sent them screenshots under my account that it should it was free but still had no way to access it. once i brought the receipt they gave me a link! i been a customer since 2006 and i wish i really could switch companies, to blame the customer even when the customer has proof. unfortunately my husband owns a business and we can’t switch! the only resolution or solve this problem is to contact the Better Business Bureau. That was the only way that I got still missed three weeks of football because of it! and no one offered me a prorated credit!
To follow up on this for those interested -
It was deemed that I am eligible. It was found that no one has responded to any of the escalated support tickets. I was not given a timetable, but was told I don't need to contact back and they would follow up with me. It's been over another week, and there is still no resolution.
20% of the value is now gone, and it would seem that this isn't going to be resolved. I think after 2 months of waiting my patience is gone. I think I'm taking this to a bigger platform than these forums, and I'd recommend avoiding promises or promotional gimmicks from this company, and maybe even just avoiding this company overall in the future.
Nope! Verizon customer service is useless time wasted! The lies and runaround are so frustrating. I don’t know how a company can offer a promotion then lie and never fulfill their promise. We have been customers for 25+ years and are looking into switching because Verizon does not care about their customers.
Final Follow up - I contacted back a couple weeks ago and another ticket was escalated. It was almost immediately closed, and I gave up.
Today I received an email out of the blue with a link to claim the offer. Everything worked, and I now have half a season of Sunday Ticket. Honestly, just happy it's resolved, even if we're 8 weeks in.
Thanks to the many customer support reps that escalated tickets and spent time with me chatting, speaking, and dming.
