Can't find the promo code anywhere on the receipt, and when I log in to the promotions center it asks me for the promo code and I can't continue without it. Help?
proflarson, we'd be happy to take a look and help you find that promo code. We need a bit more info so we can find the correct code. You can also try using the simple rebate process. You can find more information here: https://www.verizon.com/support/device-rebate-faqs/ The easiest way to redeem is going to be going into your My Verizon and looking under notifications. Let us know if you have any problems.
~Jesse
I have a similar issue. I completed my sign up process online during the process i was provided 3 promotions - a 300$ promo on us, and 300$ promotions for bringing a number from another carrier which i did for 2 lines.
i also received an email that my promotions can be claimed using myverizon app.
now here comes the challenging part- i had created a guest account during the signup process That account is still shows a message that account owner line needs to be activated before seeing full access but i have already activated all lines. I used EMAIL1 to create that account
So i ended up creating another account with a different email id (EMAIL2) where i can see all my lines and my billing info.
I am not sure about this but its possible that my promotions were sent as app notifications on my first account which i have created using email 1 but thst account is stuck at account owner line not activated status and only shows my shipment status.
TLDR;
i need help in claiming my promotions and being a techie, i have likely identified the issue why i havenโt received the notification on the app for the rebates.
Hello! Being on top of your account is vital, especially if you are managing your offers. Verizon if here to help.
We sent you a Private Message. Please review at your earliest convenience.
~Gilbert
I have the same problem.
We are here to help. We sent a Private Message to assist you.
~Geo
I am having the same issues as well.
We want you able to redeem your promotion ASAP. A private message is being sent to you so that we can assist you further.
-Sean
I literarily have the same problem as @coffee241i ordered 12-20-2024 but I want to apply it to my first bill because itโs the first one and tends to be the highest one
Fespino29, we want to ensure that were able to redeem your Promotion for the $300 Switcher Rebate. To clarify, were you able to do this or is this still not resolved for you?
-Sean
It still has not been resolved. Frustrating bc Iโve been waiting and want to apply it to first months bill
It has been several days and it is not yet resolved.
Thanks Fespino29 for reaching out again about the Rebate. I know it can be frustrating waiting to receive this promotional offer. Do you have time today to get into the account and look closer at what is going on with the Rebate redemption/status?
-Deb
It has been 20 days and it still has not been resolved.
Please tell us, what's going on?
~Geo
Incase you havent figured it out yet it took me forever. Go into the verizon app and click account activity. Towards the top there should be a button that says review notifications. Click that and one of the notifications should hopefully be the rebate. Click it and you can submit for the rebate that way.
Hi I am having the same issue. I transferred 8 lines over from AT&T on Nov 26, 2024. I still havenโt received any emails or in app notifications with the promo code.
Hi JimmyCHOO324,
I'm so sorry to read that you still have not been able to get your $300 switcher rebate. I'm sending you a Private Message now to collect additional details and assist further.
-Necia
I am having the same issue. I ported over two lines on December 18, 2024.
We are here for you. Could you please check your email for any redemption notifications?
~Geo
I am trying to redeem the switcher promo code and entered the info but it does not tell me that it was processed?
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