Never received $300 Verizon gift card as advertised

[christeenashin]

I moved 3 lines to Verizon and added another line in June 2025. I also bought 4 new phones while making this switch. I completed this order online with the help of a Verizon agent through chat. During this process, there was an online promotion for a $300 Verizon gift card, which I confirmed with the agent assisting me (I still have a screenshot of that conversation).

Since then, I’ve called Verizon customer service multiple times because I never received the gift card. The first representative I talked to told me to wait 60 days. I waited, but nothing came. When I called back, another representative said the promotion had never been added to my account but that he would document our conversation. He then told me to go to a store to receive the gift card. I went to a store, and they told me they cannot provide gift cards and directed me to call the Loyalty team. When I called again, a representative claimed there was no such promotion in June and was dismissive when I offered to provide my screenshot of the chat confirming the offer. At this point, I feel misled and extremely frustrated. I was promised this promotion during the order, and now Verizon is refusing to honor it. I’ve been transferred between departments, told conflicting information, and even made to feel like I was providing false information.

I want to know if anyone else has dealt with a similar issue and, more importantly, how I can actually get this resolved. Can anyone help? Thank you in advance.

[Kh_Barry]

Hi christeenashin,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

[vzw_customer_support · Accepted solution]

Resolution Update: Support was able to partner with the customer to resolve the Verizon Gift Card concern together via private message.

A great resource regarding promotion and rebates is https://www.verizon.com/support/device-rebate-faqs/

-Katie