Never recieve 300$ visa gift card

[Frank_Duong]

Team, 

After mutilple times talk to customers service regarding to 300$ visa gift card that I suppose to recieve when I  switch to verizon, Imit go back to the circle that. Create the ticket call them back then nothing solve out. I switch to verizon since Dec 2025. Anykne please help 🙏. What can I do

[vzw_customer_support]

Hey Frank_Duong, we appreciate you lifting this up and want to make sure you can take advantage of the promotions you qualify for. How long ago did you submit for the $300 rebate(s) online? 

-Jazzy

[Frank_Duong]

Thanks Jazzy, I never recieved any email or code to submit online. They create the ticket for me :

TKT-2052631044-e01

However, I did not recieve anything too. Try to contact rebate center, but they said they are not able to track any ticket .

How do I submit rebates online when I am not recieve any information. Please help 

[vzw_customer_support]

Thanks for confirming. Normally you claim the gift card online and then you are given a tracking number for updates. In your case, let's review the ticket details to get you an update. First, we need to authenticate your account. Is now a good time for me to send the authentication link? It is a time sensitive link.  -Jazzy

[Frank_Duong]

Sorry, I missed the message. Yes,  it is the good time to send the authentication link. Thanks

[Frank_Duong]

I am available whenever you are. Thanks

[Frank_Duong]

It has  been 2 days now. Please help 

[vzw_customer_support]

Frank_Duong, I am sending you a private message now so that we can further investigate. -Erica

[vzw_customer_support · Accepted solution]

We had sent a Private Message to continue the discussion related to your promotion issue. This issue is specific to your account, so you will need to continue in Private Message to fully resolve the concern. Please contact us if you still need support. -Adrian.