New Svc 1st ID Verify Now Cancelled

[melwal212]

I ordered new service ( 5 lines ) with  4 new devices.. ( all new devices listed as free with new line and svc )

Paid online,  even paid extra for next day shipping,  expected  phones to arrive  a week ago. 

Then got email about ID verification...

Did that  3 different times. 

Just got email saying order canceled....

What the heck?!!

I've tried calling,  3 times,  each time rep doesn't seem to know what I'm talking about... 

Any advice appreciated:)

Melanie 

[vzw_customer_support]

We are sorry to read that you've been having issues with getting your service started. What was the number you contacted? Have you received any notification as to why the order was canceled?

~Freddy

[melwal212]

... First button to apologize for any typos that may be in this reply,  I've got a cast on my typing hand making it hard to hit the  correct letters 😞

I called the  800 Verizon #for customer service....

I ordered thru website,  Verizon.com ,  for new service and devices,  4 phones that were to be  free with new svc and new #,   and  1 sim for byod  ( bring your own device)

 I paid the amount that had asked me to and submit my order

 The next day I got emails about ID verification did that 3 times

 Tried to call in numerous times

 Then I got an email saying they canceled my order

[vzw_customer_support]

@melwal212  wrote:  Tried to call in numerous times  Then I got an email saying they canceled my order

I'm sorry reaching out didn't get things clarified and the order ended up canceled. We love that you want to begin new service with us. To get a better sense of what needs looking at, I'm going to send you a Private Message. 

-John