Hello, on September 29, I switched two lines from Xfinity Mobile to Verizon, taking advantage of a $200 gift card promotion and two trade-ins.
The day after switching, I contacted a chat agent to confirm that the gift card had been applied, but they couldn't find it. Another agent then created a separate ticket (reference number: *****. However, when I followed up a few days later, the next agent couldn't locate this reference number.
Verizon, what's going on? It's been five days since I switched, three of which I had SOS issues, and now the promotion still hasn't been applied correctly. This is frustrating!
Welcome to Verizon, I want to make sure we're able to get this experience turned around for you. To make sure we're aligned, agents are not able to file your rebates on your behalf. Have you gone through the steps here https://www.yourdigitalrebatecenter.com/#!/ yet?
-Melissa
I didn't receive any promo code and can't find it on the Notifications tab
Thank you for your efforts. Let's get a closer look at your order. Please be on the lookout for a Private Message.
-Melissa
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