Has any one had the issue of Verizon not honoring a promotion you signed a contract on? I signed up for an upgrade, the wrong phone was sent, so the deal was voided on their end. I had an iPad and Apple Watch on the same promotion, they voided the 50% off service and device credit on those devices. Anyone have luck with arbitration for false advertising. I have been dealing with this for over a month with no resolution.
We're sorry to hear that this upgrade did not fully process and we want to get you the support you need. We're sending you a Private Message to address this. -James
Of course, I get a private message that contains a broken link. Just like I get shifted from one agent to the next of the phone. I have been a customer for 14 years, this is unbelievable
We want you to get the promotions you qualify for. Please tell us, have you received a confirmation email regarding this offer?
~Maria
Yes, I have received it, I have emails, screen shots all of it. I was sent the wrong phone, I returned it, waiting on replacement and refund for the phone I returned, it has been 6 weeks. No agents have answers, just transferring call and magically hanging up after 2 hours on phone
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