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Phone Speed / Bill Increase

I have a family account with Verizon and was very pleased with the service and cost until recently. My bill has continued to raise and the service connection has dropped immensely. I would like to stay with Verizon but my phone is almost unusable at work, when at one point it had great coverage there. What is going on?

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SynthpopAddict

A few questions:

-What service plan do you have?

-What's the make and model of your phone, and is it fully updated?

-Do you have zero service at work (can't call, text, or go online without Wi-Fi), or is it just your data speed is slow?

-How long have you been having the service issues?

Verizon_Support

Hello, Apex84. Help is here as we want you to love your service with us. Please tell me more. What is your zip code? Where are you when this issue happens? Also, we can take a look at the billing as well. Please advise.

-Natasha

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