Promo Issue + Costco Gift Card Problem

jpeso987
Enthusiast - Level 2

I switched to Verizon during the Black Friday weekend when they were offering the $1000 per line trade in credit + $200 per line port in credit + $250 Costco gift card per line. I was assured by the sales agent that I would see everything within 1-2 billing cycle. Once I activated my account and traded my devices in, I called customer service to ensure everything was setup correctly and they told me they will have to apply a promo correction as the sales agent did not enter my trade in devices when she initially created the account. But the assured me that they have done it correctly and I should see it soon. Over the next 3 months I called numerous times asking about the credits since they were not showing up correctly and each time the customer service agent would give different excuse as to why it was not eligible. On top of that today when I called again, not only did they tell me that the promotions Verizon was advertising during black Friday not available in her system, she doesnโ€™t see anything about the Costco gift cards either. I am fed up with this experience. Everytime I call I waste an hour and at the end they just ask me to stay patient and wait till next billing cycle to see my promotion applied. But we have not seen a single thing that was promised during that promotion so far. I need someone to look into this ASAP because this is ridiculous and a terrible look for Verizon that their customer agents are saying different things everytime I call. 

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8 Replies
vzw_customer_support
Customer Service Rep

Oh, no! We are truly sorry to see you in this dilemma. Being on top of your account is crucial, especially if you are managing our offers. Verizon is here to help.

 

We sent you a Private Message. Please review at your earliest convenience.

~Gilbert

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jpeso987
Enthusiast - Level 2

I did not receive any private message. Please reach out again.

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vzw_customer_support
Customer Service Rep

Thanks for reaching out via Private Message. Please reply to this post, so we can further assist with your Trade-In Promotional dilemma.

~Gilbert

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jpeso987
Enthusiast - Level 2

I did not receive any private message, but let me know how to reach out for further assistance.

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SynthpopAddict
Champion - Level 1

If you received a PM, the envelope in the top right corner will have a number on it.  Click the envelope to get to your PM inbox and respond to messages.

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I'm not a Verizon employee, just another customer trying to help.
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jpeso987
Enthusiast - Level 2

I checked my inbox but no messages yet

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vzw_customer_support
Customer Service Rep

Hi jpeso987. We are here for you and can address the Promotional Offer/Costco Gift card receipt.  We will want to get more details so ask for you help. Please reply to the private note that will follow.  We will be waiting.

-Deb

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SynthpopAddict
Champion - Level 1

The Costco rebate takes quite a while from this announcement:

https://community.verizon.com/t5/Announcements/Costco-Rebates/td-p/1741274

For tips on how to get the switcher rebate:

https://community.verizon.com/t5/Mobile-Deals/Challenges-with-switcher-rebate-Try-these-steps/m-p/17...

Don't know what to tell you about the trade-ins being messed up.

 

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I'm not a Verizon employee, just another customer trying to help.
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