Promotion for switching

[ashlee70]

We switched 2 lines in December of 2024. was offered $300 per line for switching.  Chatted with an agent in April, assured me we would receive the cards. Took screen shots of conversation. It is now June and still nothing. Getting the run around. I see this is a major issue for many custom. Do better Verizon 

[vzw_customer_support]

Hi ashlee70: I apologize for the inconveniences you've encountered attempting to redeem your promotion. Please know that we would love the oportunity to address these concerns and assist with turning around your experience. Be on the lookout for a Private Note from us offering additional support.

-Christy

[SynthpopAddict]

Unless the Switcher Rebate has been changed, you're supposed to get a code on your receipt or other paperwork, which you enter at a website to redeem the offer.  If you didn't get a code or it's coming up invalid, I'm surprised someone can't just issue you a bill credit?  Other things which can be causing the problem are if you were signed up for a different promotion or offer, because promotions and discounts can't be stacked, or if you didn't buy a qualifying new phone when you ported in.

[vzw_customer_support · Accepted solution]

We had sent a Private Message to continue the discussion related to your promotion issue. This query is specific to an individual account, so we will need to continue in Private Message to fully resolve the concern. Please contact us if you still need support.

For anyone facing a similar issue now, we recommend reviewing this link for more details. You can use our rebate centre to check the status of your gift card/rebate at https://www.yourdigitalrebatecenter.com/#!/check-my-status

If you still require assistance or have any questions, please contact us for support.