Question About Verizon’s Current Offer: Free Phone + $300 Gift Card for Switchers

[h0m1s18]

I’m looking to open a new account and noticed this banner on the Verizon website:

"Everyone can get a free phone on us! Plus, switchers receive an additional $300 gift card. Online only. Applies in cart. Limited time offer."

Details
Get a $300 Verizon e-Gift Card on us, when you complete the smartphone purchase from your cart. You’ll be able to redeem a $300 Verizon e-Gift Card in My Verizon or vzw.com/myverizon after placing your order. You must submit for redemption within 60 days of order. Your reward will be sent via email within 8 weeks after receipt and validation of claim to the submitted email address. If service is canceled or device is returned, claim will be invalid. We reserve the right to charge the amount of the Verizon e-Gift Card to your Verizon Wireless account if, within 12 months, service is canceled, price plan changes from an eligible unlimited plan, or the line is connected to a device payment plan regardless of whether the new device is activated. A suspension without billing will add the time you are suspended to your 12 month chargeback window. Add’l terms apply.

I have a few questions about how this offer works:

1. Does this offer apply if I add new lines, port numbers from another carrier, and get a phone from Verizon on a monthly plan?
2. What happens if I buy a phone directly from Apple’s website and select Verizon’s monthly plan? Would I still qualify for the gift card?
3. Is the $300 gift card offer per line added? For example, if I transfer 4 lines, can I claim a $300 rebate for each line?
4. Do I need to see the $300 offer applied in the cart before placing my order, or can I submit for the rebate later on the rebate page? When I tried ordering, I only see a popup to apply $200 gift card randomly and not always, but not the $300 offer that I see on the home page banner.

Thanks in advance for any insights or experiences you can share!

[vzw_customer_support]

Sure we would love to answer all your questions. The promotion  would need to be ordered on Verizon.com since it is an exclusive online promotion. I will send you a private message so I can help you with the order. 

-Kristen

[Chelmoomoo]

Can i get some help with this also. I'm looking to send in my receipts etc with my online purchase that I made on Dec 23rd. 2024. It was able to be found in my account but now I can't find the redemption area I know it says it takes 8 weeks to wait in mail but why not it go through the app for online usage. Please message or contact me by mobile or email. Thank you.

[MatthiasM]

I placed my order on the Verizon website with the help of a chat representative who said was going to help me so I would get the gift card, but so far no one has been able to confirm wether the promo was added or not. Very frustrating! 

[vzw_customer_support]

No need to worry, we can review the order with you. The good news is you will get an email with all the details of the order once it is completed.  -Nikki

[castropumpkin]

hi i was told the same thing i cant find it anywhere in my account activity they never asked me for my information from where i was switching from and then to boot i ordered an iphone 16 and ups says they delieverd it but i never recieved it and so verizon wont replace it 

[vzw_customer_support]

Hi castropumpkin,

I'm sorry to read that you haven't been able to reach a resolution on your gift card issue or on your order delivery. I'm sending you a Private Message now in order to collect additional details. 

-Necia

[Cperez87]

I have not received anything and I switched over as well. I was told I would receive a gift card. 

[vzw_customer_support]

Hello, Cperez87. Help is here as we always want to see our customers receive their gift card/promotions. Please tell me more. When did you make the switch to activate service with us? 

-Natasha

[mcchow]

I also purchased a new phone on 12/29/2024. The order status shows cancelled, but the order actually did go through and I have a new line and phone with Verizon. How can I apply for the gift card?

[vzw_customer_support]

Hey, Mcchow, we want to make sure you're getting that gift card! Did you receive an email confirmation of the order even though the status shows canceled? If you got an email it should include a submission ID that you can enter at  vzw.com/rebate 

-Cait

[Dess1017]

You will have to do it wen you switch ur line over from a different company 

[Morganparker42]

I’m having the same problem - I switched to Verizon last month and was promised a $300 gift card (which was the only reason I even switched) and haven’t received it yet and don’t know how to find it. Can you please help me @vzw_customer_support?

[vzw_customer_support]

Thanks for reaching out regarding your rebate, Morganparker42. Welcome to the Verizon family, and I would be happy to help. Can you tell me more about when the service was purchased? How did you purchase your devices/start service?

-Joseph

[SuperOstrich]

I also am having this issue. I have a screenshot of the promo from the online cart and a screenshot of my chat representative confirming that I am eligible for it. My purchase date was 11/27/2024. I do not have an email with the promo code, nor is it anywhere on my receipt that I can find. 

[vzw_customer_support]

We're here to help. We'll be sending a private message.~Peter

[vzw_customer_support]

Try these steps to redeem your offer:

Visit vzw.com/rebate.
2	Enter the purchase date and promo code 300CARTOFFER24.
3	Enter the appropriate information.
4	Submit the offer redemption within 60 days of activation.

~Peter

[Pdxred77]

I applied for my rebates and received an email stating that they should be processed around December 26th. Still waiting.

[vzw_customer_support]

Hey Pdxred77, Sincerest apologies for the delay in receiving those rebate cards. Please respond to the private note we're sending to further assist.

-Red

[Reynolk]

I received an email that stated it should be validated on 1/23 and I’m still waiting for validation. Smh

[vzw_customer_support]

Reynolk, we always want to ensure that you are getting all eligible promotions. We will make sure that you receive yours ASAP.  To clarify, did you already enter your submission to receive this Rebate then?  If so, how did you complete the submission?

-Sean