Rebate - $300 gift card

[BChristopher]

Hi!

I previously posted about not receiving info on how to redeem the $300 cart offer rebate. I redeemed and left it alone. This morning I checked the status in my verizon app and it says there was a problem redeeming the offer but no information on what exactly the problem was. If I could get some assistance on that end I would appreciate it.

[vzw_customer_support]

We would love to help. You can check the status of your gift card here:  https://www.yourdigitalrebatecenter.com/#!/

-Joe

[BChristopher]

Per that site it still says pending validation with no mention of issues while the verizon app keeps bouncing between processing and 'there was an issue processing'.

[vzw_customer_support]

We are happy to help you check the status. Sending you a private message to help. 

-Kristen

[SynthpopAddict]

Is it possible you received some other promotion or discount when you signed up?  The reason I ask is because promotions, etc. aren't stackable.

[BChristopher]

Ah that may be it because the notification in-app lists the $300 promo but under My Rebates it lists another promo as also processing.

[SynthpopAddict]

Yes, that would be it, if you have another rebate in process.  You can only get one rebate, even if the app or website shows multiple offers.  If you don't get the other rebate either, then keep on contacting Verizon about that one.

[vzw_customer_support]

We are following up on the status of your rebate gift card redemption, which we previously reviewed privately.

To confirm successful delivery and to ensure the issue has been resolved, could you please confirm if you have received your rebate gift card?
If you are still experiencing an issue with receiving the card, please send us a private message so we can securely handle your personal information and provide further assistance.

-Luis