Rebate Issues

[caseyj15]

I switched over to Verizon during the time of the rebate, and I have called several times about the fact that my rebate still says processing. It states that you should wait 48 hours for the rebate to arrive, but it has been a little over a month since that notification has come through, and I still have not received my rebate. I have called a few times but I have just been told that they will look into it. Has anyone else had this problem? 

[vzw_customer_support]

Hi, @caseyj15 we are here to help and make sure you receive the correct offers. We've sent a Private Note, please meet us there to continue. 

~Gina

[Albear1]

I'm having a similar issue, except I haven't even been able to redeem mine , it just doesn't even give the option to do so. Been on the phone with them for two days now and no answers 

[caseyj15]

That’s the same issue I’m having! Every time I click on the link to redeem it takes me to my Verizon account and nothing happens 🫠

[JoshuaHouse1222]

Extremely disappointed  with Verizon due to the 300 dollar rebate I was told would be processed on the 14th of Jan but still hasn’t been ! I was assured i would have received it by now , been counting on it to arrive before my daughters birthday tomorrow so  I could use it to get her a gift !!! Thanks a lot Verizon! Super disappointed 

[vzw_customer_support]

Hello @JoshuaHouse1222. Thanks for bringing this to our attention. Time is precious, and I want to make sure we are taking care of you and your gift card request. I'm sending you a PN in order to get specific details. Thank you 

-Will

[JoshuaHouse1222]

so I was literally just having a conversation with SUPPORT member Nikki. She asked for me to tell her what the promotion was where I was offered $300 on a gift card. I’m not sure the name of the promotion but I gave her screenshots of my receipt where it clearly states that I’m owed a promotion, a rebate of $300 I send her the pictures and she says any luck tracking down that promotion with the link I sent you and then I wasn’t allowed to reply. The conversation was cut off and said I needed to reach out on social media to get a new secure link for a conversation. Are you kidding me?

[give_me_my_300rebate_it_is_not_that_hard]

Funny, I was also talking to someone named Nikki a couple minutes ago. Wonder how many Nikki's are in Verizon support

[lmadjarac04]

well, good to know I'm not the only one. After 6 phone calls and more than 4 hours spent trying to get a $200 gift card. I actually think VZ might be trying to pull one over on me!

[vzw_customer_support]

We want to make sure that you get any promotion that you are eligible for! I will be sending a private message so that we can take a look.

-Joe

[Shaxx]

Yeah same issue kinda, just put $550 upfront for a new phone on a new account, rebate was listed all over my paperwork, guy was telling reassuring me yeah it's $550 upfront, but there's a rebate at least. Was gonna use that to pay my phone bill as the first one's biggest and I need it rn. My payment is gonna be late as its due on the 22nd and I don't get paid till the 3rd. So two things have ticked me off, I was expecting a 30 day billing cycle but nope, I gotta pay it a week before it even should end and without a rebate which was promised multiple times. I check the status of it and it just tells me everyday to check my network connection, been doing that since i got the phone around the 1st.

[vzw_customer_support]

Hi there! We are happy to help review the rebate with you. I sent you a private message to get started.

-Nikki

[reynalama]

they have yet to payoff my previous phone bill provider and its been over 3 months claiming they cannot find any emails sent to them 

[vzw_customer_support]

Thank you for checking back in. Let's get a look at your account to see what the outcome of our last request was. Please be on the lookout for a Private Message. 

-Melissa