Switcher rebate is never paid. After multiple attempts with countless reps my switcher rebate was never honored and I'm told several different reasons why I wasn't eligible, none of which are accurate. Ordered my phones and service at Christmas with a Verizon rep over the phone (since the website wouldn't let me purchase directly - should've known to steer clear from Verizon then) and that rep even helped me submit the rebates at the time of purchase BECAUSE I WAS ELIGIBLE and still no payout. Complete joke.