Redeem off Nintendo Switch

[UserJP123]

Anyone else have problems resolving issues with the promotions department? I redeemed the offer for my Nintendo switch and never received it. Per the tracking number it was returned to the sender. I have spent weeks trying to get the issue resolved and each time I get "let me transfer you over to the department that can resolve this issue for you" or "I have escalated this issue to our internal team, please allow 4-5 days for them to reach out." If the situation was actually escalated then you would think once I reached out again there would be a record of it on my account. I get the issue may be difficult to resolve, but I would appreciate honesty in their inability to resolve the issue over them just giving me the run around and wasting my time. I have spent more time on this than the free offer was actually worth. 

[UserJP123]

Waited an hour just for the agent to leave the chat after telling me to keep it open. 

[UserJP123]

There should be no reason to delete this. 

[vzw_customer_support]

Verizoncustomer23, we're sorry to read about the issues you experienced trying to redeem the Nintendo Switch offer. The last thing we want is for you to have to repeatedly reach out in regard to the same concern. We'd love to take a closer look into this, and provide you with a lasting solution. To best assist, we'll be sending a Private Message. 

~Izzy