My wife and I upgraded our older phones during the father's day promotion. We were sold on the Galaxy S23 ultra since we would be getting a free Samsung 43" TV with activation. We waited the 65 day activation and upon receiving the email to redeem the offer I was unable to on their app. My wife has spoken with them most a dozen times since September 5th and has been lied to almost a dozen times. They keep weaseling their way around fulfilling their part of the promotion. Customer service is no help and I hate to say this but their promotions are false advertising to upgrade you.
Definitely go to BBB! Verizon will continue to swindle people!
AE87, we're sorry to hear that you haven't been able to redeem your TV offer and we don't want you to feel like you were scammed. We want to make sure you're able to get your TV ASAP and we'll definitely help you here. We'll send you a Private Message so we can help.
~Jesse
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