In Dec I switched to Verizon
They had a great deal going on with free S23 and trade in old phones for a lesser bill. We did just that. Was told to send our decives to a place in Texas. I told sales rep couldn't afford over $400 @ month. i am raising 2 grandsons and have 2 disabled children. Was assured with thw trade ins @ $200 per phone at least , our bill would be half of the $400. Sent in devices and never heard anything. Multiple calls and trips to store and nothing. My lines were disconnected because I couldn't afford the bill. One month in to no service , got my phones returned. I was mad and threw away the box and put phones in a drawer. Taxes came , paid over $800 to turn on phones ., after speaking to a rep. But not before I had to explain everything to 6 different people. A guy names ALAN, finally helped me. Got phones restored after payment and told me to take phones into store ( Verizon) would.still.honor this promo. In store got told we needed recovery kits for the phones for trade in. But had to call customer service. After a couple weeks of calling in and being told we don't need that and returning to store to be told we do another billing cycle. I feel like I'm being g toyed with. And in store that I'm being laughed at. The manager from the store basically told me that I don't know what you expect me to do and the recovery kit scenario it xxxxx( bad word) I pointed to the guy who told us that and he admitted it. And all had a great laugh. I called customer service again. Explained to 3 people and being transfered over and over. For what.....nothing. I habe a bill I can't afford. And a Verizon store full of employees that laugh when I walk in the store. I'm at wits end. ......
You deserve to get every single promotion you qualify for and to get the help you need respectfully and quickly. We want to make sure this is taken care of and we're going to do everything we can to help you. Please be on the lookout for a Private Message so we can help you get this taken care of.
~Jesse
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