Has anyone ran into the isusse where the reps keep making the samsung device free and not putting it with the samsung tv promo? I have been dealing with this?
I encountered several issues with a recent promotion. Upon upgrading, I selected the 75-inch television as my promotional item. However, I received no confirmation email. Furthermore, the trade-in for my old device was not processed upon delivery of my new phone, despite three separate representatives confirming my eligibility. I am now being informed that I selected the free device option, which is incorrect; I chose the lavender phone, but received a smoky-colored model instead. While I initially dismissed this as a simple error, it appears the system incorrectly registered my promotional choice at checkout. I have invested considerable time resolving these issues.
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