Hello, I bought the S24 ultra back on Nov 15th and I thought I could redeem the Samsung TV offer on my account after getting the email about it. However, when I tried to redeem it the offer game me an error message with something about an offer from 2022. I was told to wait about a week but it's annoying that initially I was sent a redemption offer that had errors. This socks because I just switched back from Tmobile and maybe I made the wrong choice.
Hello Insomnicmallow,
We definitely want to help ensure you receive any promotion you are eligible for. Were you opening a new account and adding a new line of service? Were you trading in an old phone to receive a promotional credit off the new device you purchased? What is the name of the plan for your line?
-Christopher
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