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Samsung tv offer

Sales team botched my promo after I bought a new Samsung phone s24 they asked me if I wanted a 55 or 75inc tv only to wait 30 day multiple services quest with nobody calling me back or answer I switching from T mobile to verizon have been having the worst experience ever!!!

Comments

Verizon_Support

We never want to see you miss out on a promotion. Let's look into this together. When did you upgrade? What plan are you on? -Joe

Eguilliani

Dec 5 and still no answer sale team messed up now I'm out a promo

Verizon_Support

I'm sorry to hear you are not able to get the promotion. We can review any communications. Please tell us more. How did you miss out? What plan are you on?-Joe

Eguilliani

I have the highest plan also have a support request call back for today and nobody has call me

Eguilliani

I have the unlimited play 90 dollar one I bought a brand new s24

Verizon_Support

Thank you for those additional details. Unfortunately, Unlimited Play More did not qualify for this promotion, only Unlimited Ultimate or Unlimited Plus did.

-Melissa

Eguilliani

I have the highest service!!!! On my plan this is why people swich to other companies the Verizon

Verizon_Support

Hi there Eguilliani. We would love to investigate your issue further with you. Your complete satisfaction is our priority. I will be sending you a private message.

-Erica

Aaron614

I upgraded my phone to the ZFold 6, love it, but never received either an email or the tile for the tv offer. Just wondering when it will come to me. It's been over the 30 days but under the 60 days. I don't wanna miss my chance.

Verizon_Support

Hello Aaron614, we want to help review your TV offer promotion. So we can better assist, we will be reaching out via Private Message.

-Sarge

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