Sales team botched my promo after I bought a new Samsung phone s24 they asked me if I wanted a 55 or 75inc tv only to wait 30 day multiple services quest with nobody calling me back or answer I switching from T mobile to verizon have been having the worst experience ever!!!
We never want to see you miss out on a promotion. Let's look into this together. When did you upgrade? What plan are you on? -Joe
Dec 5 and still no answer sale team messed up now I'm out a promo
I'm sorry to hear you are not able to get the promotion. We can review any communications. Please tell us more. How did you miss out? What plan are you on?-Joe
I have the unlimited play 90 dollar one I bought a brand new s24
Thank you for those additional details. Unfortunately, Unlimited Play More did not qualify for this promotion, only Unlimited Ultimate or Unlimited Plus did.
-Melissa
I have the highest service!!!! On my plan this is why people swich to other companies the Verizon
Hi there Eguilliani. We would love to investigate your issue further with you. Your complete satisfaction is our priority. I will be sending you a private message.
-Erica
You can try but they all ready told me that they will not honor the promo because the verizon phone sale person did the wrong promo even if it not my fault I mean why have recorded lines if you can't use it SMH
I have the highest plan also have a support request call back for today and nobody has call me
I upgraded my phone to the ZFold 6, love it, but never received either an email or the tile for the tv offer. Just wondering when it will come to me. It's been over the 30 days but under the 60 days. I don't wanna miss my chance.
Hello Aaron614, we want to help review your TV offer promotion. So we can better assist, we will be reaching out via Private Message.
-Sarge
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