Switched 5 Lines and Denied Gift Cards

[njmobileman222]

I switched 5 lines from AT&T to Verizon. BIG MISTAKE. 

What I was told at the store:

• The switch would be easy (practically automatic).

• I would receive $200 for each phone (they verified the make/model at the store)

What actually happened:

• My daughter and elderly mother were without a phone for a few days.

• Hours spent on chat/calls/retail store trying to activate the phones

• Eventually denied on all 5 gift cards because they weren't eligible.

 I wish I never left AT&T after 15 years of solid service. 

[njmobileman222]

In my post above, I forgot to mention the store to avoid:

Verizon Freehold

329 W Main St, Freehold, NJ 07728

https://bit.ly/49h6qlM

[vzw_customer_support]

Being on top of your service is crucial, especially if you are managing your Gift Card offers. Verizon wants to provide the support you need.

For more details, check out our Gift Card FAQs: https://www.verizon.com/support/gift-card-faqs/.

We sent you a Private Message, please review at your earliest convenience.

~Gilbert

[njmobileman222]

I've written several replies with follow-up info regarding my experience and they are all getting blocked. 

[SynthpopAddict]

Beats me why Verizon has such a Byzantine process for getting promos to work, but rio1000 put up a great thread with tips on how to get the switcher rebate:

https://community.verizon.com/t5/Mobile-Deals/Challenges-with-switcher-rebate-Try-these-steps/m-p/17...

As for the PM issues, I've heard there's some kind of limit to how many PMs you can send in a time frame.  Or it's possible your PM inbox is full and you need to delete some of the old messages.

[vzw_customer_support]

njmobileman222 We're sorry to read about the experience you have had with Verizon. We want to make things right. When did you apply for the rebates? ~Peter

[njmobileman222]

@vzw_customer_support 

I switched lines on 1/2/2024

I was on the online chat support earlier and was told that I should go back to the store. 

I am not going waste any more of my time going  back to the store. They have lost all credibility and I am certain that nothing will happen. 

[vzw_customer_support]

We want to make sure you're able to get every single promotion you qualify for, and we also want to take your feedback regarding your experience. We're sending you a Private Message so we can help.

~Jesse