On January 13 2024 we went to Verizon local store. We were promised we can get $200 rebate per line the total of $600 when we switch to Verizon. On the same day we bought 3 iPhone 15 and switched our 3 phone lines to Verizon. The salesman submitted our rebates by using the store computer for us. Last Friday (2/2/2024) we got emails from Verizon saying that our rebates are invalid because our purchasing store is not the selected participating location. We feel we are deceived by Verizon totally. We are very upset/ mad about this situation.
@HCL72 wrote: We feel we are deceived by Verizon totally and can’t believe Verizon uses deceiving practices to entice consumers into purchasing their products to increase their business. We are very upset/ mad about this situation.
HCL72, that's not how I want you to feel after coming over to us. Certianly if there's a promotion or rebate you qualify for, we want you to be able to benefit from it. There's a few different switching promotions going on currently. Where did you complete your transaction?
-John
The following message is from the emails we received from [email address removed per the Verizon Terms of Service]
We've received your submission for the $200 Switcher Rebate promotion. Here are the tracking number(s) for the mobile number(s) you provided:
(xxx) xxx-1299: | 1049651483 |
Based on the purchase date provided, you can expect us to validate your rebate around February 19, 2024.
Go to Check My Status for an easy way to check your status, or Contact Us if you have any questions about your submission.
Thanks for choosing Verizon Wireless.
Manage your account online. Go to verizonwireless.com/myverizon to sign up for online account management.
we got all 3 submission confirmed emails .
then we got 3 emails from Verizon saying our rebates are invalid because
Your purchase was not from a participating location.
this is really not acceptable. Your Verizon store representative promised us we can get $200 rebates per line when we switch/ port to Verizon. He not only ported our phone from Tmoble to Verizon but also submitted our rebates for us. It all done at the store by store computer.
very upset Verizon lied us about this.
We're sorry to read that you had this issue with your rebates, as we always want to make sure you are able to take advantage of any available promotions. We will be sending you a private message to better assist you.
~Freddy
To continue, we would need to access your account. Would you like to proceed?
~Freddy
Yes
As long as you send us the rebates credit of $600 your store representative promised.
We want you to get the promotions you qualify for and would like to help. To better assist, I'll be sending a Private Message, please reply to it, so we can further assist.
~Maria
How can you help me to get the promotion Verizon promised?
@HCL72 wrote: How can you help me to get t he promotion Verizon promised?
HCL72, we understand how important it is to receive your eligible offers and we will be glad to investigate your account further. Please be on the lookout for Private Message from us.
-Andi
Update:
your store representative submitted the wrong code for us it’s not my fault because we didn’t know.
Then when I called the customer service on 2/2/2024 Maryah told us Verizon will credit us $300 for this mistake. I didn’t see any credit into my account.
I called the customer services again on 2/8/2024, Shekiera gave me another code and she said Verizon will do escalation for us because it’s not our fault and it will be fine this time. However, I looked the promotion this one was expired on1/3/2024.
I have no words but all bad things about Verizon according to this issue. Verizon is not trying to solve the problems but keep lying and lying.
We are ready to help. Please reply to our Private Message, so we can further assist.
~Maria
Maria: I have replied so many customer service representatives via private messages.
I actually posted before on this. Bought phone in October, had to chase down a code, submitted it and never received it.
Can someone help with this? It appears I cannot call in, so trying this.
Regarding the switcher rebate, see the tips in this thread:
We are sorry to read that you've been having issues with your rebate, we'll be glad to help out. When did you submit the information for the rebate? Do you have the submission ID for it?
~Freddy
promised online and in store. I have screenshots of online chat and what they gave me wat the actual store yet they still deny. time for BBB
I am dealing with an issue wherein the phones were sent by UPS store employee, received at the warehouse, but we are not getting the trade in credit. Verizon says go back to the UPS store, UPS store says go to Verizon. Neither wants to take action. May have to go the legal route.
Hello MaddieKat, we're sorry to learn you're having issues with our promotion. Did you ever get any submission ID or confirmation of the promotion?
~Ivone
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