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Switching to postpaid line from prepaid line

I had a terrible experience with Verizon. I had a prepaid verizon line and then in a verizon store an agent suggested me to switch postpaid and got devices free. I accepted and we made an agreement. I got devices in a week but my lines didn't switch so I chatted with many agents more than 15, I visited 3 different stores but It took 2 months with my extra effort. In that period Verizon charged me for prepaid and postpaid. I had and have just one phone number but I paid 2 bills for every month. They have really terrible customer services. I waited for 2 months to switch my line and paid 2 times every month. And this period also they changed the agreement and charged me extra device payments. I really dont suggest to switch your line. Switch to an another company but not switch in verizon.

Comments

Verizon_Support

Hello, Deniz1, I'm sorry to hear things did not go smoothly when switching your service from prepaid to postpay. When purchasing a phone, you should see one charge for the device per month. We're happy to review your charges to see what happened. So we can best assist, we will be reaching out via Private Message.

-Lauren

SynthpopAddict

Oh man! Someone else said the same thing happened to them when they switched to postpaid in a different thread some time ago. Obviously your line didn't get transferred correctly so the prepaid account wasn't closed out. Makes you wonder if someone was trying to go the other way from postpaid to prepaid, the same thing would happen. Sure hope you can get a refund of the double billing. Verizon, need to be better!

m_abcede

I am in the beginnings of the same issue. I ordered a new device last night to switch to postpaid from an existing Verizon prepaid account. I was transferred through four online agents to confirm I had an order but could not locate the status of my order. No, I am not satisfied with your service. I am ready to cancel and switch carriers.

Verizon_Support

m_abcede, we'd be happy to check on that status for you. Please check for a Private Message so we can gather more info.

~Jesse

SynthpopAddict

@m_abcede
, you need to call Inside Sales: 800-256-4646 as they are the group which handles switching accounts from prepaid to postpaid and vice versa. If you try calling the main number for CS you will be transferred endlessly back and forth between prepaid and postpaid CS and they won't be able to figure it out. I suspect whatever "order" someone placed either went nowhere or else it didn't go through because there is a different process for converting out your account than the usual "set up a new account" thing.

I think you will have to re-register on My Verizon when the conversion is completed, as prepaid and postpaid accounts are stored in different areas of the system and your account number will be different too; it won't automatically move over. If the system doesn't let you sign back up, someone at Verizon will have to de-activate your My Verizon account (because it is linked to the prepaid system for now) and then you can sign back up and it will go to the postpaid account.

SynthpopAddict

@vzw_customer_support
how come Verizon store employees can no longer switch accounts from prepaid to postpaid or vice versa? A longtime customer posted in a different thread that this used to be possible; they would go to a store and get their account switched, but now they can't do it anymore. It's like Verizon has gotten extremely fragmented and none of the pieces talk to each other well.

Verizon_Support

SynthpopAddict, we're sorry if you had any problems migrating from Prepaid to Postpaid. I took a look, and according to our resources, the migration can be completed by our Inside Sales (phone sales reps) and Retail (stores) teams. If you're having problems making the change at a store, please let us know and we can point you in the direction of a store that can help you. I also recommend using this link to find the store closes to you: https://www.verizon.com/stores/ I recommend looking for a "Verizon Company Store".

~Jesse

SynthpopAddict

@vzw_customer_support
, thanks for the reply. It's not me who wants to switch to postpaid (although I wish I could afford to do so), but a few other customers in this thread. From what I've read elsewhere in the forums, Verizon store employees can NOT migrate accounts like this anymore. The Inside Sales team is the only group who can do it.

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