How do I get Verizon to fulfill the terms of the promotion I signed up for? have chatted with reps about this, I have spoken to an agent, it has allegedly been escalated at least TWICE and nothing. I even asked to speak to a manager or the escalation department and the agent would not transfer me.
I decided to switch to Verizon because of the Apple TV+ on us…I owned my phone, I have great credit…I could have gone to any other provider but chose Verizon because of that particular promotion. Very disappointed in my choice but I’m a Verizon customer now and I want what I was promised.
Help!!
Update: still no resolution after trying to resolve through community forum and yet another “chat” with a live agent. Now they say I have to call customer service, which was unsuccessful the first time. This is RIDICULOUS. I’m stuck with Verizon for the next several years but I will not recommend to friends and I will not trust them in the future.
PiperGA We're sorry to read that you have not gotten the help you need with your promotion. Was this promotion for wireless service or Fios? ~Peter
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