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I am a long time Verizon customer. Recently you flooded me with phone upgrade promotions.
When i opted for promotion and upgraded my phone on the recorded line where everything is mentioned crystal clear about all the terms, promotions and cost.
When i called again about my order you absolutely denied everything on that order even if its on recorded call.
Order placed: 09/11/2024
Order number(s): ****58
Now your customer agents just keep throwing me from one to another agent and absolutely denied to take any complaints.
Now they are not able to cancel the order and provide me a return label. After spending 5 hours on call. Issue is still unresolved.
I hate to hear this has been your experience, this is not the level of service we aim to provide. We want to make sure we review the order details and turn this experience around. I am sending you a private message now to address this further.
-Jazzy
We previously sent you a private message to securely gather your account and order details regarding the issue you reported with your order.
We are following up to ensure that the correct promotion has been successfully applied to your order.
If you still require assistance or confirmation regarding the promotional application, please reply directly to our private message thread in your inbox.
-Luis
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