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Verizon $200 rebate promo

So this is my second time complaining about Verizon and Im hoping someone can help me. I ported 3 numbers into my account in July where I also purchased 3 new phones . At the time, Verizon was offering a $200 rebate promo since I was placing the order online. I got the eligibility email/notification and submitted my rebate on July 22nd. Fast forward to today, I get a notification that Im “not eligible” for the promo because something in my account changed. The examples given were canceling service, porting out the numbers on the account. NONE of those things happened. There has not been any changes on my account. I’ve been with verizon for over 3 years. I called Verizon and the agent is also confused and telling me that I AM eligible and he can see nothing on my account has changed. So why the invalid claim?? No one can tell me why. Im beyond disappointed

Comments

Verizon_Support

Hello, Sunnydays7. Help is here as we can check the account for the promotion in question. I have sent you a Private Message for further assistance.

-Natasha

After speaking with several agents, who all have confirmed that I am in fact eligible for this promo, my ticket has been escalated for review.

Verizon_Support

We are very sorry for the whole ordeal you have been through. The good news is that your ticket was submitted. You mentioned that several agents confirmed that you did qualify for the promotion, so I'm sure there will be no issues honoring it for you. Thank you for reaching out to us, and we hope you have a great day.

~Ivone

I need someone from Verizon to provide me an update with whats happening. Its ridiculous that Im getting several notifications that my ticket status has been updated but theres nothing that I can see on my end. There have been no updates. This is beyond frustrating since Ive spoken to multiple agents about this issue Who have all confirmed that I am still Eligible for the promo. Its ridiculous at this point.

Verizon_Support

We definitely want to make sure that you are properly informed about the status of your ticket, and we will be glad to help. We sent a Private Message to assist you.

~Geo

@Sunnydays7
, I think the issue is that you've been a customer with Verizon already for a few years and had lines added to your account. The $200 rebate is known as a Switcher Rebate and from what I can tell elsewhere in the forums, would only be for completely new customers who haven't used Verizon for some exclusionary period (usually, companies consider you a "new customer" if you have had no services from them for 90 or more days prior to you signing up). You could try the tips in the link to the thread below, as that person did manage to get their switcher rebate after quite a bit of trouble, but I can't guarantee it will work for you.

https://community.verizon.com/t5/Mobile-Deals/Challenges-with-switcher-rebate-Try-these-steps/m-p/1741406

Hi, I confirmed that is not the issue. The promotion was an online offer only and made no mention of it being only for new customers or that current customers were not eligible.

Per the eligibility requirements below:

Promotion:

Purchase Dates:

Eligibility Requirements:

$200 Verizon Gift Card on Us

06/13/2024 through 09/30/2024

Get a $200 Verizon e-Gift Card on us. Complete the smartphone purchase from your cart. Redeem offer in My Verizon or vzw.com/myverizon after placing your order. You must submit for redemption within 60 days of order. Card sent via email within 8 weeks after receipt and validation of claim to the submitted email address. If service is canceled or device is returned, claim will be invalid. We reserve the right to charge the amount of the Verizon e-Gift Card to your Verizon Wireless account if, within 12 months, service is canceled, or price plan changes from an eligible unlimited plan. A suspension without billing will add the time you are suspended to your 12 month chargeback window.

every agent that I have spoken to thus far, have all agreed that I am eligible for the rebate promotion. The issue according to them is that despite me seeing invalid rebate on my end and a little bit of more digging, they can see that the rebate promotion is pending but only on their end. Every agent has confirmed that I will get it but only After 8weeks after submitting.

Verizon_Support

We are here for you, and we will be glad to help. We sent a Private Message to assist you.

~Geo

I also got a notice that my rebate was invalid. I have met all the criteria. I did not change anything on my account. I would really like it if verizon woods stick to their promises. I'm trying to contact anyone on the phone or through your chat. Bot is almost impossible

@Bgansley
My suggestion is for you to call Verizon and speak to an agent directly. Which is what I did. It might be the same thing that even though it says it’s invalid on our end, they can see that it might be pending still. One of the agents was kind enough to send me an email that confirms that I am eligible for promotion. It’s a weird thing and the first rebate that I’ve ever claimed with Verizon. All the agents that I spoke to have Also confirmed that I was still eligible for the promotion., And that I will definitely get the $200 gift card after eight weeks from the submission date.

Verizon_Support

We value your time, and we are here to help. We sent a Private Message to assist you.

~Geo

Verizon_Support

Hello. We are here for you. Do you still need assistance?

~Geo

I'm having the same problem. I submitted for my $300 rebate upon activation of my new phone bought late June 2024 as a new customer and have now called them twice and still get no where smh... there is absolutely no excuse for this.

Verizon_Support

I know I would be concerned if I had redeemed a rebate and never received it myself, Dwbhappy. I would be happy to take a fresh look into this concern and see what we can do to help turn this experience around. Please be on the lookout for a private message from us so we can help.

-Joseph

1 month later and I’ve been getting the run around. 3 consecutive months of issues with Verizon and their customer service. Why aren’t there managers to address the issues ?? You would think by the 7th or 8th call from a customer and detailed documentation on the account for each call would be enough. Glad to know it’s not just me showing that Verizon will do anything to avoid paying the rebate promos.

Verizon_Support

We want to make sure that you're getting any rebates that you may be entitled to receive. How many lines are missing the rebate? Did you submit the rebate on the site? ~Peter

Sir, my issues are listed in this post. I really can’t keep rehashing the story when this is clearly an issue with Verizon.

Verizon_Support

Sunnydays7, help is here as you definitely deserve some answers and a resolution. I have sent you a Private Message for further assistance.

-Natasha

The customer service agents are no help at all. So I will keep posting until this is resolved.

Spoke to a different agent (at least my 10th one since this issue) who is completed a “file up?” Form. Its supposed to be a escalated version of a ticket. The issue is supposed to be fixed within the next 3 days. I’ll post with any updates

Ugh, I just added a new line one week ago and haven't received any information for my rebate. After seeing the discussions on here I'm not feeling very hopeful. Im going to have to cancel and send the device back before my 30 days are up if Verizon doesn't honor this

Verizon_Support

We are here for you, and we will be glad to help. We sent a Private Message to assist you.

~Geo

We just ported a number this past week, if I recall correctly the $200 rebate said we would have to apply for it or fill out a form. I haven't received anything. Should I just wait? Or is there a link someone can share? I'd like to get the ball rolling ASAP incase we have issues. Also an existing account, ported in a family member that was on ATT.

Verizon_Support

Thank you for joining our family. We understand the importance of getting your promotions in place. Here are the steps on how to redeem your gift card.

My Verizon Online:

1. Access the rebate from My Notifications or by navigating to My Orders > Rebates.
2. Review information and click Submit.

Result: The customer receives the Verizon Gift Card via email within 8 weeks of submission.

My Verizon app:

1. Access rebate forms through My Notifications > in App Alerts or Shop > Orders > Rebates.
2. Review the information.
3. Click Submit.

Result: The customer receives the Verizon Gift Card via email within 8 weeks of submission.

~Ivone

It took multiple support requests but I'm happy to report that I received my $200 gift card today!

Verizon will not honor their rebates. I purchased a new phone and a new line with the rebate clearly on my receipt. I went through the process to claim it and after months + many support sessions telling to just keep waiting. This week it came back with a status of invalid with no reason. It is on my account and receipt while providing all the information required.

Have you tried asking for a supervisor or loyalty specialist when you contact Verizon again? They might have the authority to thoroughly review your case and potentially override any problems with the rebate system.

I have not been able to even been able to start my rebate process at verizon.com/rebate!!!

I have the same problem. I added home internet and did it because of the $200 rebate offered and never received it. Called in to ask why I got an email saying I was ineligible. The man said he would call me back to find out why and never did. Still don’t have the rebate.

Verizon_Support

We're sorry to read that you have not gotten your offer. Was this a Verizon gift card or other retailer? ~Peter

I know this is stupid, but where is My notifications located? What page or website? Thanks & please!

Verizon_Support

Great question Squish21! What type of notification are you looking for? You will be emailed or text notification based on your Edit profile & settings for notification. You will also see notifications in the greeting section, and finally you will see notifications in the section "Make the most of you plans." Plese let us know if we can assist further with locating notifications.

-Deb

Perhaps users just need to file a federal class action lawsuit against Verizon for misleading and unfair practices. I made my purchases on November 4th, BECAUSE it offered a rebate, when I click the link it is not there.

Was your issue resolved? The amount of people with this same issue is alarming. Verizon seems to be using this tactic to attract customers but are not willing to honor their commitments! It’s ridiculous!!

I tried contacting over the phone several times so address this for almost 3 to 4 months. I kept being told that they will review the case and they will get back to me and now after many months they finally saying that I made an ineligible because that the redemption time has passed when obviously I’ve been contacting them for several months. Very smooth!! I’m obviously planning to take my business to AT&T because this is garbage!

I’m having the same issue with my $200 credit.. it’s been 3 months since I was supposed to get the gift card but I keep getting a different reason from the Verizon customer service team and promising that I will be getting the gift card in my email but never receive it. I get updated status text but no change also. The last representative told me that they would credit my account for the $200 but never got that either. I feel like it’s a fraudulent advertising

Verizon_Support

Hi Digitsgirl, I'm really sorry for the frustration this has caused. Let's get this sorted out. So that we can better assist, we will be reaching out via Private Message.

-Dee

Verizon_Support

We certainly hate to hear you have not been able to claim your promotion. We would be happy to help. Sending a private note now

-Anthony

Verizon_Support

We are still with you, and wanted to see if you still needed assistance. If so, please let us know, we would love to help.

~Pam

I am having the same issue. When going to the rebate link, the page comes up blank, or no rebates found. How am I supposed to submit for it if I don’t have the capability to!!!

Verizon_Support

Hey there, Haly. We're sorry to hear you're having trouble accessing the rebate site. If you are eligible for a rebate, you may receive an email with a direct link to the rebate site. You can also access the rebate site here, http://spr.ly/6601a3VFd.

-Danielle

I have gone to this site. No promo code was given to me, I have clicked on the link in the email, and cannot get access to submit this. I know I am not the only one when I read online, and people have been complaining about this for over a year.

Verizon_Support

We're glad to hear you are able to access the site, Haly. If a promo code is needed, this is normally sent by email with details of your promotional offer. Have you checked your email for any specific details?

-Danielle

I have the same issue and I have had two reps help me submit it twice and they both came back stating invalid submission. Now I have a rep telling me I didn’t qualify and it’s a hassle to get a supervisor on the phone to explain further about why I allegedly don’t qualify anymore

Verizon_Support

Hi ShAsia95, we're sorry to read the trouble you're having. If your concerns have not yet been addressed, please respond to the private message we're going to send you. -Red

Verizon_Support

We are here to help. If you still are in need of assistance, let us know when you become available, and we'll help take a look.

-Bryan

Hi,

Can you tell me what is the whole process?

I ordered my phones on last year December. I have not receiving any email that mentions rebates. I’m 100% new to Verizon. It’s my first time using Verizon.

I have been forgotten about it until today.

It is sad that they are doing so bad on this promise.

Verizon_Support

Hello Hahabanana! I'm sending you a Private Message here so we can help look into this for you.

-Josh

Hello I opened new service Service on 11.17, for five mobile lines and home internet and was promised a promotional virtual Verizon e-gift card of 200$ per line with one of your reps via an online chat and cart. I have completed all the necessary steps, and despite many follow ups and hours on the phone with customer service, this has not happened - To date I have only received a card for one of the 5 lines, with a status on the other for that says they had been denied because ‘I did not meet the offer requirements” and that is not acceptable.

My actions are detailed below:

Submitted 12.17.24, rebates were promised by 12.26
Rebates did not arrive, and I followed up via phone
Followed up again 1.6, 1.20, 2.4, 2.9, 2.12
All of these calls lasted 40-60 minutes, and each time I was promised a resolution before the next listed date On every call I have made the customer service individuals have insisted and verified that all 5 lines qualified for this promotional credit
On 2.14 I received a text message that my gift cards had been approved.
On 2.19 I received 4 emails that the validation for each of the lines (except mine) had been denied because ‘I did not meet the offer requirements”
I made another call to customer service on 2.19, and again I was issued a case number and was promised promised the situation would be resolved by 2.25
On 2.20 I received an email stating that the gift card on my line had been issued, still no movement on the other 4 lines.
Today is 2.25 and as I have yet to hear back on a resolution I have again called customer service, and have now been told I have to wait another 4-6 weeks for ‘processing’ to even know if this is approved. Additionally I was promised a callback from a supervisor by 12:45pm CST, and that has not happened- This is not an acceptable level of customer service on any level!
The following day I had an extended chat with an agent who was looking into the issue. They did not fix the issue, but they did call me back to say the issue was being worked on.
Today 3.20 I finaly had some time to look into the issue again, and was told via the chat that the reason I was not given the 4 remaining cards was because the offer was only applicable to ONE LINE!!!!!!! This feels like i have been lied to this entire time. This is pathetic customer service, and I refuse to believe that this cannot be remedied. It is not my fault that my initial agent , and in fact- every agent since (except today) was not aware of the accurate offer. Verizion should honor what we were promised, end of story.

Verizon_Support

We hate to see this is the experience you are having. We definitly want to turn this around for you. I am sending over a Private Message so I can better assist you.

-Kristen

Thank you so much for giving me so much information. I have just spoken with one of the agents. The agent is very nice. He or she found the invoice that shows I should get the gift card. No $200 but $300. However, the agent said I should be getting an email today. But I am still waiting.

Verizon_Support

Thank you for providing us with an update! If there's anything else we can do, feel free to continue the conversation from our original private note so we can provide any required information.

-Christy

Hi Christy,

I did no get any reply from your promotion team. What should I do?

Verizon_Support

Hahabanana, we're here to help and we want to ensure we can provide you with support for your promotion redeemption. What issues are you running in to when trying to claim the promotion?

-Art

I am having this issue. Email says I’m Eligible, app says I have an offer but when I click it says it is unavailable! VERY FRUSTRATING!

Verizon_Support

Thank you for raising your concerns about your rebate. Let's look into this further. Are you still within 60 days of purchase? Have there been any changes made to the account?

-Melissa

Only changes made were migrating visible numbers instead of porting in. Nothing else!

Also, purchase was made within the last week.

I also have not received the gift card I selected from November 2024. I was smart enough to take this photo when the promotion popped up because it glitched a couple times as I made my selections. I would appreciate any assistance in getting my gift card or helping me find where it is.

Verizon_Support

Hello StephJH, we want to make sure we help out with your promotion. So we can better assist, we will be reaching out via Private Message. - Dee

It was a glitch. Verizon was helpful and explained it was only for adding a new phone line even though I was upgrading when the promotion came up.

Verizon_Support

Thank you for the information. Have you tried redeeming the offer on our site instead of on the app? ~Peter

Verizon_Support

Hello, We are still here to help when you are ready

-Jaquetta

I am dealing now with the same exact issue on my account with two new lines. I am a new customer who just signed over to Verizon. This process has been the absolute worse and I am regretting ever switching to Verizon.

Verizon_Support

We never want our customers to go without promotions that they qualify for. We will send you a private message to assist in the next best steps for your rebate query.

-Toni

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