The $30 ACP discount has now stopped and I was supposed to start receiving the Verizon Forward $20 discount immediately. But I just got my new bill and I am not getting Verizon Forward. I called support and was told you are having some sort of problem and there will be a delay in getting the discount applied, but he couldn't tell my how long it might take. So, what's going on here?
We don't want you to miss out on your discount, we'll be glad to help out. In this case, the best option would be to contact our Customer Service directly at *611 for additional assistance.
~Freddy
Like I said, I already talked to customer support on the phone. I also tried chat. It seems like nobody there knows what's going on with the delay or how long it will take. I guess nobody here does either?
All I know is when I called about this 2 months ago I was assured that when the ACP expired I would immediately transition to Verizon Forward, and that has not happened.
File a complaint with the FCC. I DID that and still, escalations has been unable to fix it. Keep getting the run around.
Hello, April20241, we know how important it is to get your discount. So we can better assist, we will be reaching out via Private Message.
-Lauren
There has been an open issue for the Verizon Forward program, though we do not have additional inforamtion as to when it will be resolved. In order to transition automatically, there are a few requirements. We can double-check your account to see what's going on with your discount. So we can better assist, we will be reaching out via Private Message.
-Lauren
I have the same problem. Received email that I didn’t have to do anything and Verizon forward will be applied when ACP ends, and of course no Verizon forward discount. Called and told that my plan was not eligible for Verizon forward discount and given an order number when my ACP discount was taken off as future reference to get Verizon forward discount once my plan changed. I changed my plan and called again. This time I was told that I needed to apply Verizon forward online. Went to the website and applied, and the site showed that I’m already enrolled. Called back again and told that there is nothing Verizon lifeline department could do because the group needs Verizon forward application number to apply the Verizon forward discount. I asked if there is a way to reset my application in Verizon forward site, and the lifeline group said that they have no idea how. This is frustrating and put customers as the victims in the middle of ineffectiveness of Verizon process.
Can someone please help me?
WongGendeng, we don't want you to miss out on your discount, and we're going to do everything we can to help make sure you're getting this applied ASAP. We're sending you a Private Message so we can better assist.
~Jesse
this is 100% what happened to me. Lifeline told me this has nothing to do with them, which I already knew. She even researched it while I was on the line. She said this is a program Verizon offers-which is exactly what it says on Verizon and it just happens to have the same requirements as lifeline but nothing to do with it as far as discounts go.
I'm having the same issue, but this bill I'm being charged $17.50 Verizon Forward Discount Reversal Fee.
@erisal85 wrote: I'm having the same issue, but this bill I'm being charged $17.50 Verizon Forwa rd Discount Reversal Fee.
erisal85, I'm sorry you're having some trouble with the Verizon Forward discount. So we can give the best possible support, can you expand on what's going on?
-John
Update: After chatting with support numerous times, I did finally get a bill credit for Verizon Forward last month. But I just received my new bill and the Verizon Forward credit is not there. I guess we will have to keep going back to chat support (via PM) every month to get it applied? When is this going to get fixed?
I signed up under a 6 month promo for $0, and then it was listed at $20/month. I was assured when I placed my service order that the forward discount was attached to my account and that I would receive the $0 for the first 6 months the following billing cycle.
After receiving my 2nd bill and it not being $0, I attempted to contact support via chat/iMessage. I wasted 3.5 hours over iMessage getting no where fast with these chat operators. I was told by them that in order to receive the $0 for 6 months I needed to have a mobile premium line in order to receive that offer. The terms on the page I signed up on make no mention of a mobile line requirement.
New customers: Get Verizon Home Internet
for as low as $0/mo.
For 6 months. For eligible new customers who enroll in Verizon Forward. Limited-time offer.
Offer ends 12.31.24. Availability varies. For new eligible residential customers who first sign up for 5G Home, LTE Home or Fios 300 Mbps internet and then qualify for Verizon Forward. Subject to credit approval. $99 setup charge applies for Fios internet. $0/mo for 6 mos: Must install/activate eligible service by 1.20.25. $0/mo service for 6 months applied as a promo credit/Verizon Forward discount starting w/in 1-2 billing cycles after installation/activation; promo credit ends if eligibility requirements are no longer met. After 6 months, you will be charged the then-current price. Verizon Forward: Approved verification documents required. Discount applied w/in 1-2 billing cycles after eligibility requirements are met. One discount per eligible Verizon account.
Hello, SirHiltonBradley. Help is here as we can review the account for the applicable discount. Just to confirm, which service do you have currently?
-Natasha
I have this exact same issue. I have had to pay out money i cannot afford and was told i would get bill credits Oct 22nd. I too am supposed to have free zero dollar charges for six months I was approved July 12 of this year and I keep getting billed and again today a threat for disconnect and I already paid out $114 which they said I would get back in bill credit on the 22nd of this month I don’t know who else to contact either. I can’t seem to find anybody that is aware of this program or that promotion but I have my approval and I have screenshots of the promotion so I don’t know who to contact either. I was just wondering, did you get this resolved and who did you go through to get it resolved? Any help you could direct towards me would be greatly appreciated. Thank you !!!
Hey there, Scorpious, we know how important it is for you to receive the credits you deserve! To clarify, did you previously have the ACP discount and then received notification that the Verizon Forward discount would be added to your account? What services are you currently using?
-Lauren
I am a new customer to Verizon after receiving an email about the Forward program.
But i was on the acp program with total wireless a Verizon affiliate i believe.
I cannot dial 611 from my device because it’s an Internet gateway and my phone is not with Verizon so I need a phone number to contact the billing department to talk to an agent that knows the forward program
5g home Internet and I would be interested in getting a phone plan. They keep asking me, but I can’t do it till I get my bill straightened out which is supposed to be zero dollars for six months on the promotion, but I keep having to pay in in order to keep service on, had to have a disconnect and reconnect fee because of that and I can’t afford any of that that was the whole purpose of the forward program to make it affordable for me.
Thank you so much for the details. We want to make sure we figure out what the issue is with that promotion and discount. We're sending you a Private Message so we can better help you.
~Jesse
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