Verizon charging credit instead of gift card.

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"A Credit/Debit card is required with all giftcard purchase. We will not charge your credit/debit card unless your purchase amount exceeds the value of gift card(s)."

So, Verizon requires a valid card to use a gift card.  Okay.  However, it charged my card $65 anyway , and apparently I now have a worthless $200 unusable gift card that cannot be redeemed online or in-store.

[vzw_customer_support]

Hello. We want to help with any wireless questions or concerns. Did you purchase a gift cad? Please tell us more. -Joe

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Received an online gift card after the purchase of a second line and phone.  Tried to redeem it in Verizon's shop, but the website isn't honoring it.

[vzw_customer_support]

I'm sorry for

any confusion. You received a $200 gift card and were charged $65 for it? Was the 65 a charge for a device? Where did you make this purchase?-Joe

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Tried to use the gift card for a PS5 controller, but my credit was charged instead of the gift card.

[vzw_customer_support]

We are here to help. Please tell us, what payment method did you use? What payment method shows up on your receipt?  

~Geo

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CREDIT.

My credit card was charged.

[vzw_customer_support]

We're sorry to hear about the problems with your purchase. Do you still have the Verizon gift card with a $200 balance? Did you want to return your controller and use your gift card to purchase a controller instead? Or use your gift card towards your Verizon bill ? Thank you.

-Will

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Would be nice to get a credit towards my monthly bill.

Thank you.

[vzw_customer_support]

I'm sure we'll be able to help you out. To best assist you with this account concern, we're going to send you a private note.

-James