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Verizon loyalty

Have been with Verizon for over 10 plus years was looking to upgrade my phone today only to get Completely Disgusted !! Saw deals of getting a watch tablet and new phone and was very interested but only to get turned around by a Verizon Agebt ( ) that it was only available for new customers or if I added a line !! Smh I have no need to add a line it's only me & I'm already paying almost 150 for one phone !! So was told to add a new line and delete my current line in which not only will I lose my current phone # but I will lose all my current benefits & premium plan I have worked hard to get so I mean why in the world would i go backwards lose & pay more but to just be treated this way after years of high bill paying & not missing 1 single payment smh I'm so done people have already been telling me I've been paying too much for one phone so I'm done with Verizon they don't appreciate long loyal customers but be willing to give more to a new customer that may cancel or can't afford the service smh .... will be contacting AT&T Best Buy and others for a new phone service just sad & ridiculous

Comments

Scott5337

Two things:

1) you are paying way too much for one phone and one person. Sounds like you are in an old legacy plan. New plans are much cheaper than that.

2) I have been with Verizon since '97. They don't care about us long time loyal customers. New customers always get the best deals. Same goes for all the major carriers, not just Verizon.

Slickkj

Smh that's just sad though I really don't like AT&T but they may have a better offer for a new phone plus cable & internet service though

Verizon_Support

We are sorry to read that you feel this way, as we know how important it is to receive the best value for your account. In this case, different promotion can have different requirements to qualify for them, but we can help out in checking the promotion available for you. To better assist you, we will be sending you a private note.

~Freddy

Slickkj

Verizon hasn't showed or did anything to help resolve my issues they are really making my decision to move on from them very easy

Verizon_Support

Slickkj We thank you for being a customer with us for over 10 years. We do have several promotions available to all our customers, as long as the promotion requirements are met. Our promotions also change very often so if you don't see a promotion you like, you will see one in the future. I encourage you to check our offer weekly, because there are offers for existing customers. Here's the link to view the latest offers: https://www.verizon.com/deals/ ~Peter

Slickkj

Well Peter Verizon haven't contacted or attempted too. I asked certain questions and has never gotten a answer back ! Good way to treat a customer that has spent over 10,000 $ on phone service smh

Verizon_Support

Apologies, Slickkj, upon reviewing our Private Messages I do not see anything left unaddressed. Please meet us back there if you believe there is somehting we have missed.

-Melissa

Slickkj

Well I've asked constantly about upgrading to a s23 ultra and tablet plus a watch and haven't received all I asked for or how much it will be to upgrade! Bad enough im already paying over a 100 dollars a month for one phone when other services are offering more at less price or right at that price

gregk1759

As others have noted here. Verizon Loyalty is a one way street in favor for Verizon only. I have been with the same company since 1990 yet am never offered perks or concessions when it comes to contracts/ hardware.

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