Verizon will not provide the $300 egift card I was promised for their promotion back in November 2024

[apdunshiz]

I have been with Verizon previously and left them due to poor customer service. Late last year, in November, I switched back to them because of the $300 promotional credit I would receive if I purchased a new line.  Also thought maybe they improved.  bought my son a new phone and his own number.

Well, I was completely wrong. I submitted my claim for the gift card but never got an email, so I reached back out after a couple of months and still, no gift card. Now it has been over 4 months and still, no gift card. I reached out to support multiple times and they tell me there's nothing they can do.

I am really frustrated and feel lied to. I want what was promised to me or I am switching to another provider, whom I have one already lined up.

Does anyone have any advice before I switch?

Thanks

[vzw_customer_support]

Hi there! We would love to help out with this promotion. Send us a Private Message so we can assist with this issue. 

-Cynthia

[apdunshiz]

I've reached out to Verizon multiple times and they tell me they will look into it but never respond. If they do, they tell me it's too late. 

[vzw_customer_support]

We can help with your rebate offer over this platform apdunshiz. I will be sending you a PM to better assist you. 

-Luis

[apdunshiz2]

Was able to get an executive to help. Thanks

[vzw_customer_support]

We are still with you, and wanted to see if you still needed assistance. If so, please let us know, we would love to help.

~Pam

[apdunshiz]

I reached out to you, you sent me a chat link request, but that doesn't work.

Not only is Verizon not fulfilling what they promised, but their website is terrible and not user friendly

[vzw_customer_support]

Please meet us in your private messages, we can help you with your rebate offer.

-Luis

[vzw_customer_support]

We are still with you, and wanted to see if you still needed assistance. If so, please let us know, we would love to help.

~Pam

[apdunshiz]

Just chatted with you and you still cannot help me. Wow.

[vzw_customer_support]

Sending you a note by Private Message.-Ross

[SynthpopAddict]

While Verizon could do better by stating more clearly that discounts and promotions are not stackable, I highly doubt the competition would be better on that.  From the ads I get in the mail from the 2 major competitors, the fine print shows shenanigans go on at the other places too.  I have also lurked at their forums occasionally - Blue Logo Place has shut their forums down, but Pink Logo Place still has forums - and "promo not working" is a very common subject elsewhere.  (Along with "My bill is messed up", "My perk(s) are broken", "Service is the pits", "I hate [carrier]", and "That iPhone won't unlock".)

[emiliemcd]

I feel your frustration, I've been going back and forth with them for weeks and most recent person told me mine were accepted and I had wait another 4-6 weeks to receive them. Then I got another notification saying they were denied. I'm so over this.

[vzw_customer_support]

I don't want you to miss out on any promotions and we're here to help you with those rebates. We're sending you a Private Message so we can better help.

~Jesse