Was not given $200 Rebate Promo Code for switching from T-Mobile

[fbramirez1221]

I just switched to Verizon from T-Mobile on 11-29-25 at a Verizon authorized store.  I was told and the receipt says i have a $200 rebate. I went to the link provided on the receipt but is asking for a Promo code to redeem the rebate. I was not given promo code on the paper receipt or through email. 

How do i get this code to redeem this rebate?

[vzw_customer_support]

Hello, fbramirez1221. Help is here. Receiving your promotion is a must. Let's work together to ensure this happens for you. I have sent you a Private Message for further assistance. 

-Natasha

[Wolverine1994]

Hi Natasha- I also need the rebate promo code for my new device.  Can you please contact me as well?

Thank you.

[vzw_customer_support]

We would love to help. What did you upgrade too? When did you upgrade? -Joe

[Wolverine1994]

iPhone 15 plus on 12/21/24.

[vzw_customer_support]

Awesome1 congrats on the new phone. Go to the My Verizon app:

1. Access rebate forms through My Notifications > in App Alerts or Shop > Orders > Rebates.
2. Review the information.
3. Click Submit.

Result: The customer receives the  Verizon Gift Card via email within 8 weeks of submission. 

-Joe

[Wolverine1994]

I see nothing in My Notifications.  Nothing in shop or orders related to rebate either.  Please advise.

[vzw_customer_support]

I'm sorry to hear that it is not there yet. I recommend waiting a few days and try again. -Joe

[Wolverine1994]

Thanks, Joe.  Will be back in touch in a week if I still don’t see it….

[Wolverine1994]

Hello- I have still not received the promo code for my rebate.  What are the next steps?

[vzw_customer_support]

Hello Wolverine1994, we want to make sure we assist with your rebate. So that we can better assist we will be reaching out via Private Message. 

-Dee