how to get my mobile + home loyalty discount back on the account?

[User2025]

very bad experience going through this for the past month with long calls and no solutiion

but the mobile + home loyalty discount was removed suddenly and no one single representative can give definite answer to what happened

[User2025]

Verizon customer services do not understand what they are doing

[vzw_customer_support]

Hello User2025, we know how important it is for you to have your Mobile + Home Discount apply again. Please use the link below to see how to add it back on per eligibility guidelines.

https://www.verizon.com/support/mobile-home-discounts-faqs/

-Sarge

[User2025]

That is what I am saying Verizon customer service agents do not know what they are doing. 
I am having an issue with mobile + home LOYALTY discount 

not anything else. 
why it’s hard for them to understand and solve this

[vzw_customer_support]

We're sorry to read that you have not gotten the help you need with this discount. Have you gotten an update on the ticket that was submitted? ~Peter

[User2025]

No nothing. There was a call scheduled for yesterday at 8 am. But never received a call. 
it ridiculous that this is the level of the customer service we are getting 

[vzw_customer_support]

We hate to see this has not yet been resolved. We are happy to help. Sending you a Private Message to better assist. 

-Kristen

[bell239]

First of all, do you sign in Mobil account and Fios Internet account link together......

[User2025]

they are. this discount has been applied for the last year.