I have been so incredibly frustrated with Verizon in such a short period of time. It has been a complete nightmare upgrading my iPhone. I upgraded to the Unlimited Plus plan and have the receipt for this change that I made over the phone. I solely did this all to get the $830 trade in value for my old phone towards the iPhone 16. My device was just received and the trade in was decreased to $200 because I apparently had not been switched to the valid plan, despite spending hours on the phone making this change to upgrade.
After I received this frustrating news, checked the account and confirmed the change was seemingly not made. So, I had to waste more hours of my time speaking to another Verizon agent to have this resolved and now be switched to this new plan after all of this should have already been completed. Do I really have to speak to multiple agents to make this plan change?
Although my issue is solved now, I noticed by looking through the forums that this is actually a common issue. Many people did not receive the trade in they were promised simply because their plans were never changed. Now these are just a small percentage of people who probably fixed this issue quickly, but imagine how many customers probably did not notice this change and loss $600 or more to Verizon because of this trade in downgrade. This is something that needs to be addressed FOR EVERYONE, why does this issue continuously happen to customers? I can’t help but think it’s a way for Verizon to sneakily make more money off of their customers with the cover of it all being a “mistake.”
On top of this move by Verizon, I spent hours with an agent trying to transfer my eSIM over the phone and eventually lost service on my phone with no solution, disconnecting me from the agent and forcing me to go to a store to resolve the issue, taking up more of my time. The thing that blew my mind about this experience is the agent kept asking me if I had another phone incase we got disconnected. Maybe I’m out of the know, but most people do not have more than one cell phone, otherwise Verizon could creep double the amount of charges into your phone plan. I cannot believe that Verizon could not help me with their “tech experts” make this simple transfer over the phone without completely disconnecting me and leaving me stranded without service.
Despite being a customer for about 16 years with Verizon, I have absolutely no trust with this company and its practices. My family would switch in a heartbeat if they didn’t tie us down with phone contracts that keep us bound to their awful customer service for years at a time. I’m not just holding out for the next phone bill price creep and anticipate spending hours on end figuring out why Verizon is trying to take more out of my pocket next time.
