promotion credit

[Athe]

On October 3, 2023, Verizon sent a promotion email like as quoted

“We’ll pay off your current phone and give you $415 toward your new phone (50% off retail price).*

Congrats! You’re eligible to upgrade.

Now that your current device is at least 50% paid off, we’ll pay off your balance and you can upgrade early.  Return your current iPhone and get $415 toward a new iPhone 15.”

I thought it ’s good deal so I upgraded my device to iphone 15+.  But I still haven't received the promotion credit offered by Verizon on my new device. I've already spoken to Customer Service about this issue twice and they've all responded that it takes time for the promotion to take effect, so wait for 2-3 billing periods. I've already waited 5 months, but I still haven't received the promotion that Verizon promised. I think I've already waited long enough. Do I have to contact to Customer ServiceI again or somewhere else for a quick answer?

[vzw_customer_support]

That sounds like a great offer, and I want to make sure you're able to take advantage of it without waiting any longer. I'm sending you a Private Message so I can better help you.

~Jesse

[Athe]

I  had spend my Saturday afternoon, but I didn’t have any solution for my original problem

Someone from customer services tried to help me, but they couldn't even get to the real problem, so the session ended and a new person came back and started over again from the beginning.

I doubt Verizon will solve my problem with promotional credits.

[vzw_customer_support]

Hello, being on top of your service is crucial, especially if you are managing your offers. Verizon is here to help.

We sent you a Private Message. Please review.

~Gilbert

[Athe]

I already solved my problem with customer service help. Thank you.👍

[vzw_customer_support]

Awesome Athe! Have a great day and please send us a message if you ever need us. -Joe

[Pagem23]

I am also having the same problem.  I've received no credit towards my new Iphone 15, even though the phone I traded in was in excellent condition.  What did you do to solve this?

[vzw_customer_support]

Pagem23, those trade-in credits are a huge incentive when upgrading and I don't want you to miss out. I'm sending you a Private Message so we can make sure the right credits are applied. 

~Jesse