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My family member and I had the WORST experience today while trying to figure out our phone bill. The representatives we talked to were condescending and rude after we had been understanding with them for OVER AN HOUR. Everytime we have done a “promo” here it has had issues. The way we were spoken to no one should ever have to experience that. I have worked in customer service and I have never spoken to anyone that way and I never will. I DO NOT write reviews ever, but I am upset at how we were spoken to. Do better.

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Verizon_Support

Thank you for sharing your experience with us, Madelyn. Your feelings are valid, and we'd like to delve deeper to help. We also want to ensure your billing promotion has been applied correctly. We can address all your questions and concerns. I'm sending you a private message to continue; please reply when you receive it.

-Deb

Verizon_Support

We reached out through Private Message to help address your support concerns and address any promotion issues you were having. Since we’d need to focus on the account, we’d want to continue via Private Message. Please contact us if you still need support. -John

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