I’m starting to dislike big companies in general. This is my second issue with Verizon and I’ve only had their mobile and home services for about a month.
With the mobile accounts, I initially started my shopping online. Because I was bringing over my device and my number, I decided to call customer service so I wouldn’t mess anything up. Everything went well and I asked the rep MANY times if I’d be charged any additional fees. He said no. Come to find out a couple days later, I’m being billed for the port of the number into Verizon. THIS WAS NOT DISCLOSED to me at all after asking many times if there are any other fees (except the taxes on phones, billing, and device pricing) involved.
Second issue was when I called to discuss some issues with my account. The rep eventually promoted the internet home service so I agreed to try it out. My info was taken and I was mailed a device for home internet. I was never explicitly told that the device they sent was for 5G WIRELESS internet. The rep had a wrong address as a service address but the correct one as a billing address. How this happened when I repeated my address many times over the phone, I’m not sure. I had to call again and spend over an hour on the phone fixing this issue and getting FIOS instead. The rep said she’d waive the $99 fee. When I got the email to confirm the order I SPECIFICALLY pointed out the $99 service installation fee showing up on the order. She said it can’t come off of the receipt, but she wrote notes that it’s waived. Guess what??? My bill came for the internet a couple days after and I have the non-waived installation fee making my bill much higher than she said it would.
Why are companies like this??? Please do better. I don’t have time to sit and call customer service for every inconvenience and mistake made on your ends.
Genmortiz, we're here for you and we want to do what is right for you. Let me send you a Private message to look in to the charges and make sure we can turn this in to a positive experience.
-Art
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