Hello,
I joined Verizon in November 2024, when I ported 4 lines from AT&T to Verizon. Prior to that I was with AT&T for 20+ years. I always felt very valued there and after making the move I have realized that I shouldn't have made the change because Verizon's customer service is pennies compared to AT&T.
1. I was told that I will get $10 per line discount because of Home + Mobile discount, but I am only getting $5 per line discount. I felt duped, but I let it go.
2. I was given code for switching ($200 per line for three lines and $100 per line for one line), I submitted my rebate in November 2024, but in February 2025 I was told that I am not eligible for any rebate because the purchases were not from a participating location. I felt duped again because I submitted the codes, which were given to me by the customer service representatives. It made it appear that the customer service representatives were giving these codes to lure customers but knowing that these will be declined later by Verizon. Nice way to bring enroll someone.
3. Even with all the above, I was trying to add a 5th line to my account with Bring Your Own Device (BYOD). They are advertising $30 per line and an additional $10/month for BYOD and $5/month for AutoPay and Paper free. However, when I tried to activate the line, it is not showing any of those discounts, so I didn't go ahead with the purchase.
4. This one would make you cringe. I created a One Verizon ID to manage my Verizon Wireless and Verizon Home Internet. However, I accidentally merged my inactive Home Internet account. I called and texted with Verizon to fix this issue (to remove the incorrect home internet account so that I can add the correct account. Today (26th April), I have been pushed through to 6/7 customer representatives each starting with the promise to fix it before they punt me to the next representative. I have been on the text with them right now for 2 hours and 22 minutes and this simple thing has still not been fixed.
This is not only bad customer service, but shows the incompetency of the customer representatives I have talked to. If this continues like this, I will just wait for my 3 year contact to be over before I move back to AT&T.
Regards,
We never want our new customers to feel like they're not getting what they signed up for and we want to help make sure everything is done in an effort to get you the promotions and deals you qualify for. We're sending you a Private Message so we can better help you.
~Jesse
We want to help with your situation and we're here for you. Please let us know when you're available.
~Jesse
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