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I have talked to at least 30 Verizon representatives through chat and on the phone since getting Verizon wifi. I have spent at least 20 hours at this point trying to get in contact with them and get the price I was originally quoted with discounts. The latest issue has been this mobile + home trying to get it connected to my parent's account which my phone line is under. I am a completely competent individual, and none of this should've ever taken this long nor had there been so many loops and miscommunications and lack of action from the Verizon team. I have been so patient and kind to every representative I have spoken to, try and make them aware of the situation, and still no progress this has been within 2-3 months by now. I wish I would've known this when I had chosen Verizon, I would have gone elsewhere, but we've made it this far, and I hope for the day I don't have to call them or chat them again. The fact that there was no email to send this feedback to was just another frustration added on so it went here for others to see and maybe not make the same mistake.
Hi pandapatty, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
We are sorry to hear that you have had difficulties since joining Verizon. We are happy to take a look at your discount with you. May I ask if both the cellular phone service and internet are under the same name? -Dee
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