For several years I have had the Verizon Home + Mobile discount with $5 per month, per line off my mobile account in connection with my FiOS home service. I am moving next month and signed up for Gigabit service at my new address, which is a higher service than my current level. I was expecting to receive a discount of $10 per month, per line off my mobile account.
I chatted in to try and connect my mobile account to my new home address. After almost an hour on the chat service, I've now lost all Home + Mobile discounts after the original accounts were disconnected. I cannot link the new account because I receive this error:
Looks like something went wrong with your discount. Please call customer service at 1-800-837-4966.
After finally navigating the automated system and reaching an agent, I was told they were not certain how to reactivate the discount and to wait one or two billing cycles and try again. In the meantime, I'm left with no discount on my mobile service *or* either of the two FiOS accounts that I will have active. So I've got three Verizon accounts but zero discounts for Home + Mobile. Can someone assist?
I chose FiOs to avoid poor customer service and high prices at Comcast, so I do hope I'm not getting the same thing here at Verizon.
Call CS put the discount back , You must upgrade the Mobile plan to High Level, with Fios Gigabit service. Then Get @$10 per line, I did few months ago, I know it well.
Thank you! Do I need to wait for the new Gigabit service to be activated after we move into the new house?
I was somehow able to get the $5/line/month back on...
Why wait, you can upgrade the internet now , just few minute. So, you can get the Mobile +Home discount $10@, make sure it is work for you, If it is not good, you can do next step.
I think you Call CS for any good idea.
Hi BlueCat129, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
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