I wish someone from VZW would address the 4.4 update. VZW's homepage says the MAXX is available with KitKat 4.4. While that may be true for a very few customers, I know from reading all the discussions and looking at my phone that 4.4 is not available. I know I'm complaining, but I think it's a valid reason being that I have been a customer for over 10 years and this is not the type of customer service I would expect from a company like VZW.