Since my upgrade my phone will not make or get calls. It shows no network connection! Called Verizon and Motorola and both just said sorry! Help!
Does a factory reset help?
No it didn't help. Did a full factory reset with Motorola tech 3 person
and it did nothing
Bummer, the other option to try would be a new SIM card
When it restarted once it told me to insert the Sim card.. which I already
had it in there??? Maybe---hopfully it will work!?! Thanks! I'll try
it and let u know!
We're very sorry to hear about the trouble with your phone, sandydog. We know it's important to have a working phone, and we're here to help. Were you able to try using the phone with a new SIM card? Please let us know. If you still need one, you can get a free SIM card in any of our company owned locations, or they can be ordered from Customer Service.
Eric_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Tried the new SIM card ......still don't work
On Jun 25, 2018 5:38 PM, "vzw_customer_support" <forums@verizonwireless.com>
sandydog,
We can relate to how important it is to have a reliable device. Please describe what happens when you attempt to place a call. Does your signal ever fluctuate?
Kati_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
There is no signal at all...no signal bars, no nothing
On Wed, Jun 27, 2018, 6:55 PM vzw_customer_support <
Sandydog, it’s so critical to have a working phone at all times. A private message has been sent to assist you further.
Sean_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I have a prepaid Moto g4 play and I woke up one morning 2 days after getting a new sim and this also happened to my phone as we. Phone stuck on 1x and wont activate to the network. Sandydog have you had any luck?
