Advanced Calling on the Moto X 2014?

[MissyAL]

The Moto X 2014 was originally advertised as one of the first phones that would have VoLTE, yet months later, the capability is still lacking.  Several Verizon phones have received this update, but not this phone.  When will the update be sent out?

[vzw_customer_support]

I'm glad to read that you share the same passion as we do for the latest and greatest in wireless technology MissyAL! While there isn't any official info available on Advanced Calling for the Moto X, a great way to stay in the know is to visit our news site weekly. Here's a link for your reading pleasure, http://bit.ly/n5snpq

Thank you…

ArnettH_VZW
Follow us on Twitter @VZWSupport

[nyc1]

This is ridiculous.  When I bought my Moto X it was supposed to be the greatest phone ever and I was assured it was simply a matter of a software update and I would soon have simultaneous voice and data (like the phone I "upgraded" from already had). Now it's months later and incoming calls are still killing my data connection and we have no idea when this promised feature will be available.  Total false advertising.

[4ringsnbr]

That's not correct.  When you've selected VoLTE (Advanced Calling), ALL your calls will be transported via LTE as long as you are in LTE coverage regardless of if you're calling another cell or land line phone.  This means you will have simultaneous voice and data.  The HD voice (enhanced AMR-WB 12 kbps vocoder) only happens when BOTH phones (caller and receiver support it), otherwise, the vocoder (codec) will be a lower quality one, but the call is still carried over LTE allowing for simultaneous voice and data.  This is why you'd drop the call if you moved out of LTE coverage while on a call with VoLTE (regardless of the recipient of that call).  Short answer:  VoLTE is always on whenever you are in LTE areas, but the HD voice portion (higher quality) requires the other party to ALSO be VoLTE.

I think Verizon / Motorola should have NEVER offered this phone for sale without VoLTE out of the box since it was designed without SVLTE hardware functionality that all other (previous) smartphones have.  I think it is COMPLETELY unacceptable that this phone has lived over 25% of its life (6 months) without this basic ability leaving it crippled whilst the droid turbo was immediately upgraded to VoLTE.  Honestly, I couldn't care less about Lollipop-- I want VoLTE-- it's a basic function of the phone for which it was designed!

[GT61]

Are we ever going to get advanced calling?

[GT61]

When is Verizon going to give us a real response on advanced calling?  Is the 2nd gen. Moto X the only higher end smart phones that doesn't have this feature?  I'd be willing to bet that almost everyone who "upgraded" to this phone did so from a phone that was already capable of simultaneous voice and data; I know I did.  Even the iPhones now have it on Verizon.  I would really like my money back, but I doubt that, even with global warming, hell is going to freeze over any time soon.

[4ringsnbr]

Actually, the 2nd gen Moto X and Sony Xperia Z3v are the ONLY non-iPhone smartphones that cannot do simultaneous call with data now.  The Droid Turbo and Nexus 6 were designed the same way, but they now both have VoLTE.  In fact, the firmware for the Nexus 6 with Android 5.1 and VoLTE that was released TWO MONTHS ago is almost exactly what the Moto X 2nd gen should have, if they'd ever spend any effort to port it over.  It is really insulting to Moto X users that the Droid Turbo had this design limitation remedied within a month of its release back in December.  The Moto X has been out for almost 8 months now in its crippled form.  There is no reason that Verizon and Motorola couldn't have either given Moto X users a modified Droid Turbo 4.4.4 software or Nexus 6 5.1 software by now.  This was my 2nd Motorola smartphone, but it will likely be my last.  Verizon should've never offered the phone for sale without the VoLTE feature working as this is required for normal use.  Even if you don't care to use data while talking or or on WiFi, since MMS messages now are carried on LTE, you have to hangup the call to get an MMS message!  It is ridiculous that this issue hasn't been fixed by now, nor is there any indication or confirmation that they are even working on solving this major problem!

[Snn5]

I know you really want this HD Calling, but I have to tell you, if you have heard anything about this feature you know its great when it works, but many of us, since Sept 2014, have dropped and missed calls, mms that stalls and other issues with the service of the network, not so much our phones.  Maybe it will all be worked out by the time you get the feature.

[dbsedrick]

Looks like its time to find another carrier...my contract is up next month so Verizon be on the lookout, poor response to simple questions is why customers get frustrated and leave...

[vzw_customer_support]

dbsedrick

We don’t want you to go, that would break our hearts. I am sorry to learn that you feel that your question was not answered. We are here to help. What question was asked that was not fully answered for you?

TionnaB_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[4ringsnbr]

You (nor ANYONE at Verizon or Motorola) have failed to tell us WHEN our phones (Moto X 2nd edition XT1096) will no longer be crippled requiring us to hang up a call to receive an MMS message or use LTE data.  These phones were designed like the Droid Turbo to use VoLTE (Advanced Calling) to allow simultaneous data & voice use.  While the turbo was upgraded to allow this functionality in December 2014 (about a month after its launch), our phone which is almost identical to the turbo has not received this since its September 2014 launch.  No one at either company despite multiple contact attempts has even confirmed that we ever will get this feature for which our phones were designed.  They do NOT function properly on Verizon's network without this functionality since the MMS messages are carried via IMS (on the LTE network), and they cannot maintain an LTE connection while in phone service since they don't have a separate CDMA transmission circuit nor VoLTE functionality despite the hardware support.  Bottom line is that if you don't tell XT1096 owners when they can expect the software upgrade to enable this built-in function of the phone to work, we will all likely leave or at least change phones to something that isn't crippled.  9 months is way too long to wait for an essential feature!

[BringTheRain403]

I'm with you.  I'm extremely frustrated with this.  When I bought the phone I was told it would be updated shortly to support simultaneous voice and data.  Honestly I could care less about the HD calling I just want to be able to use data while making a phone call.  This is not what I was told when I bought this phone.  There are cheaper less advance phones that have this basic functionality but we are stuck with top of the line phone that doesn't even allow us to perform simple tasks.  I want to know when this functionality will be available.  Will it be available with the upcoming 5.1 update?

Also, I hope the upcoming 5.1 update fixed the battery bug where it reads that there is still juice left in the batter but the phone shuts down as if the battery is dead.

[WadeTheFade]

Disappointing. Not only where we promised at sign up that they were just going to patch in the VoLTE capabilities, but now Verizon just dodges the question.

At least tell us that we were lied to. Its better then holding onto hope...

[GT61]

When is Verizon going to respond to this?  I have had this phone for almost a year and thought that today's update would finally bring advanced calling to the 2nd gen Moto X.  Will Verizon give me a free upgrade to a phone that actually works as advertised?

[webrobby1327]

I talked to Verizon level two support this week. The engineer tried hard to see why it would not let him add HD Voice/VoLTE to my Moto X second gen line.  His notes said this feature launches spring 2015!!!? It's summer and not a peep from Verizon.  Shameful.  Update your Internal notes to show when you intend to give us a feature every other Moto phone has.

[GT61]

I emailed Motorola about the VoLTE availability and they said it's a Verizon issue, but at least they had the decency to respond.

[webrobby1327]

This article on DroidLife says that Verizon has finally released Moto X 5.1 software update today but stripped this of VoLTE/HD Calling that we have all been waiting for since the phone launched.

http://www.droid-life.com/2015/06/29/verizons-moto-x-2nd-gen-gets-approval-on-android-5-1-update-rea...

[BringTheRain403]

This might push me to get rid of this phone.  Seriously?!

Content removed as required by the

Message was edited by Verizon Moderator

[4ringsnbr]

I agree... If they continue to block VoLTE on this phone, I'm dumping it.

They had to remove or block it from the Android 5.1 native support.  There

is no excuse for this since both the nexus 6 and droid turbo have it with

the same radio configuration and the galaxy S5 and LG G3 have it with the

same processor. This is the newest phone on Verizon without the feature!

The problem is that all the other phones are even bigger! Maybe someone

with a 1st gen X will swap with me...

[webrobby1327]

I have installed the new update from Verizon for Moto X (2nd gen.) version 23.16.3 and I think Verizon is definately still blocking access to this "feature" of VoLTE.  I can't activate it on my verizon.com or on the phone after it rebooted into the new version.

[Snoddy85]

Funny how Verizon won't respond with anything other then "We don't have an exact date" to customers wondering why a feature that Verizon touts isn't on a phone they purchased and have been told would be available in fall of 2014. That is an unacceptable answer at this point.